Name: Marketing Operations & Customer Solutions Manager
Price: 450 EUR
Availability: InStock

Languages

English
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Barcelone (up to 50km)

Scalero
Customer Solutions Manager
DIGITAL AND IT
March 2026 - June 2026 (3 months)
Key responsibilities & achievements:

CRM & Email Automation: Managed and executed complex lifecycle communication journeys and automated workflows within Customer.io for international B2B clients.
Client Relationship Management: Acted as the primary operational point of contact for clients, translating business objectives into technical execution plans and data-driven campaigns.
Campaign QA & Delivery: Conducted rigorous quality assurance testing for email design, segmentation logic, and link functionality.
Operations & Coordination: Coordinated cross-functional tasks between client stakeholders and internal design/technical teams to ensure seamless project alignment.
3 DISC Dental connect
Marketing Manager_EMEA Region
PHARMACEUTICALS INDUSTRY
April 2024 - January 2026 (1 year and 9 months)
Paris, France
Key responsibilities & achievements:

Client Lifecycle & Objectives: Collaborated with regional partners and Key Opinion Leaders (KOLs) to define business objectives, delivering tailored marketing strategies and optimized content.
End-to-End Project Execution: Led the execution of global congresses, large-scale events, and multi-channel digital webinars, managing multiple high-priority projects simultaneously under tight deadlines.
Data & Digital Optimization: Utilized CRM platforms and advanced digital marketing tools to execute communication journeys, analyze performance metrics, and identify opportunities for content optimization.
Global Alignment & Compliance: Coordinated effectively with internal technical teams (developers/designers) and external vendors while partnering closely with Legal departments to ensure strict framework compliance.
Merck Group
Marketing Manager & Strategist_North & West Africa region.
PHARMACEUTICALS INDUSTRY
February 2020 - February 2023 (3 years)
Key responsibilities & achievements:

B2B Client Strategy: Acted as the primary operational contact for medical clients and institutions, defining business and lifecycle goals through structured marketing and education campaigns.
Journey & Campaign Execution: Planned and executed multi-channel communication journeys, ensuring global alignment on project expectations, deliverables, and commercial outcomes.
Analytical Problem-Solving: Monitored campaign data and contract compliance to optimize booth visibility, sponsorship returns, and quality standards during major international publications.
Cross-Functional Leadership: Managed contract processes, budget tracking, and logistics from setup to post-launch review, ensuring timely delivery.