Description

I’m passionate about making technology adoption seamless and impactful; ensuring every client not only understands the tools they use but truly enjoys the journey of getting there.

🚀 Dedicated to delivering exceptional onboarding, training, and ongoing support experiences.

⚙️ Focused on workflow optimization and automation to help teams save time and drive results.

🤝 Committed to empowering clients to achieve success through strategic implementation and adoption of software solutions.

Languages

English
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Candidate.ly
Customer Success Manager
January 2022 - Today (4 years and 5 months)
• Managed custom set-ups & usage consulting, advising clients on best practices for resume presentation, client feedback tracking, & branded submissions.
• Built internal reports (usage metrics, feature adoption, customer success KPIs) to drive retention & expansion.
Strategic Consulting IT Project Management
Mapsly
Customer Success Manager
January 2020 - January 2022 (2 years)
United States
• Consulted customers on best practices: optimizing field sales routes, setting up dashboards & reports, usage of features like visit scripting, dynamic map layers, real-time CRM sync.
• Participated in QA / product feedback: surfaced user pain points & helped test new or beta features, especially around map layers, routing, and integrations (Zapier, CRMs like Zoho, Salesforce).
Strategic Consulting IT Project Management Workflow automation
Gustav
Customer Success Manager | Assistant to the CPO
January 2022 - April 2023 (1 year and 3 months)
• Coordinated between product, ops, and customers to tailor custom workflows or consult on usage to assure service reliability.
Workflow automation Onboarding