About Giovanni
German
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Experience
- CPM Barcelona.CUSTOMER SERVICE REPRESENTATIVEMarch 2019 - August 2019 (5 months)Barcelona, Spain• Managed a high volume of inbound and outbound calls to troubleshoot customers inquiries, including emails, providing a better customer experience Handled customer complaints with empathy and composure•Consistently met my short and long-term targets (e.g. Call volume and•Customer satisfaction)
- Amazon. VirtualSPS ASSOCIATE DESeptember 2023 - Today (2 years and 10 months)• Delivered exceptional customer care to Merchants, through Multichannel live contacts, consistently meeting service-level agreements• Served as a primary point of contact for customers, handling inquiries, issues, and concerns• Cultivated positive customer relationships while solving the inquiries with empathy• Assisted customers in navigating the company website and using digital tools, improving their overall user experience
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Education
- BACHELOR OF SCIENCEUniversidad de Almeria2023BACHELOR OF SCIENCE
Skill set
Categories
- Other