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Giovanni SchubertGS

Giovanni Schubert

Account Manager |Amazon|

€150/day
Almería, ES
0-2 years

Average response time: 1 hour

About Giovanni

My name is Giovanni Schubert Romero, a multilingual professional with over 5 years of experience in digital marketing support, customer service, and administrative assistance. I specialize in helping businesses optimize their online presence, manage client communications, and streamline day-to-day operations.

I am skilled in tasks such as social media management, content coordination, email marketing support, data entry, and CRM maintenance. My approach combines attention to detail, proactive problem-solving, and clear communication to ensure every project runs smoothly and efficiently.

Fluent in Spanish, German, and English, I can work with international teams and adapt content or communication to different markets and audiences. I thrive in dynamic environments, meeting deadlines and delivering high-quality results that add real value to my clients’ projects.

If you are looking for a reliable, adaptable, and results-driven collaborator, I would be glad to support your next project.
  • German

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • CPM Barcelona.
    CUSTOMER SERVICE REPRESENTATIVE
    March 2019 - August 2019 (5 months)
    Barcelona, Spain
    • Managed a high volume of inbound and outbound calls to troubleshoot customers inquiries, including emails, providing a better customer experience Handled customer complaints with empathy and composure
    Consistently met my short and long-term targets (e.g. Call volume and
    Customer satisfaction)
    Customer Loyalty/ Retention
  • Amazon. Virtual
    SPS ASSOCIATE DE
    September 2023 - Today (2 years and 10 months)
    • Delivered exceptional customer care to Merchants, through Multichannel live contacts, consistently meeting service-level agreements
    • Served as a primary point of contact for customers, handling inquiries, issues, and concerns
    • Cultivated positive customer relationships while solving the inquiries with empathy
    • Assisted customers in navigating the company website and using digital tools, improving their overall user experience
    Resiliencia

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Education

  • BACHELOR OF SCIENCE
    Universidad de Almeria
    2023
    BACHELOR OF SCIENCE

Skill set

Categories

  • Other