About Ghita
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- SolenisGlobal Digital Product OwnerCHEMICALMay 2025 - Today (1 year and 2 months)Valence, FranceFreelance - Full remote
- Led the strategy and rollout of a global self-service platform integrating salesforce Agent force and an augmented reality remote assistance, reducing the need for on-site interventions and improving service efficiency.
- Assessed and positioned digital capabilities within the service ecosystem, ensuring alignment between business needs, technology solutions, and operational processes.
- Integrated the platform with Salesforce, streamlining case management and improving operational workflows.
- Monitored performance metrics and continuously optimizing the platform to enhance user experience and boost operational efficiency.
- Produced AI-generated training videos for sales and technical teams, accelerating onboarding and reducing training costs.
- G-STARProduct Owner / Product Manager - Digital & E-commerceE-COMMERCEOctober 2023 - June 2025 (1 year and 8 months)Valencia, Spain
- Defined and executed the roadmap, aligning business goals with technical feasibility across global teams.
- Led cross-functional Agile teams and managed product delivery and international roll-out.
- Optimized personalized shopping experiences, leveraging data-driven insights to improve engagement and conversion rates.
- Revamped the website in collaboration with marketing to align with brand image and tone of voice, while optimizing performance and A/B testing to maximize conversions.
- Delivered AI-powered capabilities including a chatbot for Customer Service automation, AI-generated product descriptions, and image-to-image visual enhancements.
- CapgeminiSenior Consultant - Digital & E-commerceDIGITAL AND ITJanuary 2017 - October 2022 (5 years and 9 months)Paris, FranceSAFe Senior Product Owner @CapgeminiLouis Vuitton - Product Owner - E-commerce
- Led integration of Algolia and Coremedia, enhancing search relevance and catalog merchandising to improve user experience and conversion.
- Facilitate agile ceremonies and cross-functional team alignment, ensuring delivery of business objectives across international teams.
Stellantis - Product Owner - Mobile app- Delivered a connected mobile app ecosystem across five automotive brands.
Sephora - Product Owner - CRM- Implemented Sephora’s loyalty program and aligned solutions with business and technical needs through cross-functional workshops.
Picard - Business Analyst - CRM- Gathered requirements and coordinated CRM/promotions platform configuration, testing and deployments across multiple countries.
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Education
- Master's Degree in Network & Computer Science EngineeringIMT Lille Douai2017
- Exchange in Digital Innovation & ProjectTongji University Shanghai2016
Certifications
- Safe Product Owner / ManagerSafe2022
- Connected ManagerHarvard & Capgemini University2021