About Gerard
I help companies run better by combining operational leadership with AI-powered automation.
With 10+ years scaling operations in logistics, e-commerce, and PropTech—across Amazon, Stuart, Kubbo, and Zazume—I've learned that process excellence isn't just about fixing what's broken. It's about building systems that make teams faster, more resilient, and less dependent on manual work.
At Zazume, I'm currently deploying AI agents to eliminate repetitive admin tasks across departments. At Stuart, I led cross-functional compliance programs that achieved 100% regulatory adherence across Spain. At Kubbo, I built the operational infrastructure for a 3x growth trajectory from scratch.
My edge: I speak both the language of operations and the language of technology—which lets me bridge the gap between what teams need and what tools can actually deliver.
Spanish
Native or bilingual
English
Conversational
Can work on-site
Barcelona (up to 50km)
Experience
- ZazumeOperations ManagerREAL ESTATEApril 2024 - Today (2 years and 4 months)Barcelona, SpainOperations at a PropTech SaaS platform, overseeing process quality, team performance, and cross-departmental efficiency.- Deploying AI agents across departments to automate repetitive admin tasks, reducing manual workload and freeing teams for higher-value work.- Designed and implemented operational procedures that standardized quality standards across all transaction workflows.- Built performance reporting systems to monitor KPIs and drive continuous improvement across operations and customer service.- Ensured full legal compliance in all transaction documentation processes.
- StuartCourier Engagement ManagerApril 2023 - March 2024 (11 months)Barcelona, SpainStuart is a last-mile delivery platform operating across Europe. As Courier Engagement Executive for Spain I designed and executed courier engagement program that boosted productivity while ensuring full regulatory compliance across Spanish operations.Key achievements:• Launched engagement initiatives → +35% courier productivity• Led cross-functional teams (Legal, HR, Operations) → achieved 100% Spanish riders' law compliance• Optimized supply chain and quality metrics across courier network• Coordinated with regional operations → improved service delivery KPIs• Managed stakeholder alignment on complex labor law requirementsSkills applied: program management, cross-departmental collaboration, compliance strategy, stakeholder alignment.
- KubboHead of OperationsNovember 2022 - April 2023 (5 months)• ● Lead the Operations Team: Clients Onboarding, Customer Support, and Live Operations.• ● Led the development and management of fulfillment & delivery partner networks• ● Oversaw service delivery and executed expansion plans.• ● Collaborated with senior management on strategic planning initiatives.• ● Negotiated contracts with vendors and suppliers to secure competitive pricing.
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Education
- Master of Business AdministrationThe PowerMBA2019Master of Business Administration
- Telecommunications & InformaticsEscola Industrial de Barcelona2012Telecommunications & Informatics