Description

If your agency is drowning in repetitive tasks, missed follow-ups, and manual handoffs — I build the systems that fix that.

I'm a Mechatronics Engineer specialized in AI-powered automation, currently leading Technical Support at a regulated medical-tech company (Neuroelectrics) while designing multi-agent AI systems on the side. That mix matters: I build automation that holds up in environments where mistakes have real consequences, not demos that fall apart the moment real data hits them.

What you get:

-Hours back— your team stops doing $5/hour tasks and focuses on work that actually moves the business

-Fewer errors— fewer things slipping through, fewer manual handoffs, fewer "we forgot to follow up"

-Operations that scale— handle more volume without hiring a second team

I've architected production-grade multi-agent pipelines — 6 specialized agents with state management, error recovery, and autonomous monitoring, from intake to verification to delivery. I integrate Telegram, WhatsApp, Notion, webhooks, and browser automation into systems built to run reliably, not just impress in a demo.

If you handle leads, support, or operations at volume and you're tired of spreadsheets and dropped balls — that's exactly what I fix.

Portfolio:

Languages

Spanish
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Barcelona (up to 50km)

Neuroelectrics
Customer Support Manager
April 2025 - Today (1 year and 3 months)
• Rebuilt and structured the Technical Support function.
• Designed and implemented operational workflows, knowledge systems, documentation standards, and support processes for high-reliability medical technology environments
• Created and structured a 70+ article internal and external knowledge base, including taxonomy and documentation architecture
• Built AI-assisted automations using Make.com, webhooks, AI nodes, routing logic, and API integrations to reduce repetitive support workload
• Integrated AI tools into daily support operations to improve efficiency, SLA performance, and team productivity
• Owned the full operational evolution of the support area, including onboarding, process maturity, tooling, and continuous improvement initiative
Technical Support AI Automation customer service Team management Trainings
Balluff GmbH & Co. KG
Applications Specialist
CIVIL ENGINEERING
November 2021 - December 2022 (1 year and 1 month)
• Designed and specified automation solutions for key industrial clients
• Delivered technical & commercial support
• Trained engineers, sales teams, and customers
• Served as PRL responsible
Technical Support Trainings customer service Troubleshooting automation