Francisco Ojeda

AI startup building voice agents for debt collection and customer operations; founded by the Sidetool team.

• • Brought in as a go-to problem-solver, designing processes and building internal tools wherever the company needed structure.

• • Set up QA from scratch: designed and built QA Hub, used by 8 team members across 20 active projects, and led a team of 4 QA specialists.

• • Moved into Customer Success to define its operating processes and internal tooling from the ground up.

Software development studio building custom digital products for startups and SMBs.

• • Owned delivery of 6+ software products end to end, leading cross-functional teams of up to 5 people under agile methodologies.

• • Ran discovery and requirements directly with 6+ clients and founders, turning business needs into scoped, prioritized product backlogs.

• • Shipped a full delivery-operations platform for a food service in Guatemala — web app, backend and mobile app — alongside other products such as an AI hospitality analytics platform.

US residential solar installation company managing energy projects at scale.

• • Designed and shipped a company-wide ERP from scratch as the sole developer, owning the product end to end for 80+ employees.

• • Scaled operational capacity from roughly 30 to 100+ concurrent projects through the new platform's workflows and automation.

• • Led the full migration from legacy systems to the new ERP in under 3 months.

• • Integrated CRM, project management and accounting tools using Quickbase Pipelines, Zapier, Make and Retool.