Fadwa Khaouda

At Intermèdes, I’m leading the group’s digital transformation, modernizing both website and back-office systems to enhance efficiency and customer experience. My role involves steering cross-functional projects, ensuring alignment across teams, and driving execution across departments.

Key responsibilities:

• Coordinating IT, Travel operations, Production, Sales, Marketing, Finance & Operations to deliver seamless and impactful projects

• Establishing an Agile PMO framework: governance, delivery practices, reporting, and team adoption

• Driving project delivery supported by tools such as Jira and Confluence

• Overseeing the integration of GDS connectors and digital tools to streamline workflows

• Supporting website and back-office improvements to strengthen the group’s digital ecosystem

• Facilitating cross-team communication to ensure alignment with strategic objectives

I ensure projects stay on track, improve operational efficiency, and deliver tangible results such as streamlined processes, faster time-to-market, and new digital capabilities for the Travel & Tourism industry.

At Opella, I’m leading the launch of a new marketplace for the US market, a key initiative in the company’s digital growth strategy. My role involves steering the project, ensuring cross-functional alignment, and driving execution across teams.

Key responsibilities:

• Tracking and reporting project progress using Jira, Confluence, and PowerPoint

• Creating and managing dashboards to monitor KPIs and project milestones

• Leading follow-ups to ensure timely responses and engagement from stakeholders across teams and countries

• Organizing and facilitating meetings to maintain momentum and drive key decisions

• Overseeing the integration of tools to support a seamless marketplace launch

• Supporting the development of the e-commerce strategy, ensuring alignment with business goals

I ensure the project stays on track, aligns with strategic objectives, and delivers a strong foundation for Opella’s entry into the US e-commerce market.

Marketplace & flash sales projects

- Led the growth and improvement of the marketplace, directed the website’s SEO launch, created a comprehensive global roadmap, and led cross-functional teams.

- Designed and consistently managed a comprehensive integrated program plan, which included timelines, resource needs, risk assessment, and interdependencies.

- Facilitated cross-functional project management within internal teams (Sales, IT, Marketing, and UX), while also engaging with clients to evaluate their requirements and align them with our business goals.

- Proficiently addressed and resolved any issues as they arose, minimizing disruptions to project timelines through clear and efficient communication.

- Pinpointed process enhancement opportunities and identified areas for improving supporting tools.