Fabian Kaiser

Provide dedicated customer support for banking clients, handling inquiries via phone and email with a focus on first-contact resolution. Troubleshoot account access issues, digital banking tools, and payment-related technical problems. Document and escalate complex cases following established service procedures and SLA requirements. Deliver support in German (native) and English, ensuring clear communication for international customers.

Completed intensive training in penetration testing, red teaming, and threat analysis.

Developed strong proficiency in Linux administration, security tools (Nmap, Burp Suite,

Wireshark), and terminal usage.

Streamlined 1st level support ticket processing as dispatcher, enhancing response times and

resolution efficiency.

Managed hardware logistics for 100+ devices including preparation, issuance, and inventory

tracking