Erika Raigoso Hernández

- Developed and implemented multi-platform digital sales strategies to expand customer base and increase customer retention of more than 25%

- Acquired 10+ new accounts in Colombian market each year exceeding yearly sales quotas; lead US & Europe market penetration resulting in 5 New accounts during the 2021-2022 timespan

- Coordinated and managed client accounts that lead to an increased revenue of $120K+ in two years

- Advise customers on how to effectively manage strategy business transformation to enhance ROI

- Work closely with sales and operational teams to discuss customer insights that drive additional product and sales opportunities

- Perform periodic customer success reviews that gauge client satisfaction, resolve issues, and expand Smartsheet use throughout the account

- Following accomplishment of sale, coordinates the client integration with all departments for implementation of the project.

Increased revenue in USD 80.000 in one year Direct and channel Sales Collaborate with partners to align goals, strategies and KPIs Capability at managing partner and customer relations Ability to communicate a product`s value to clients of several industries. Creating, prioritizing, and qualifying strategic target account lists within a defined territory. Make calls to interested clients in order to understand their business needs and ascertain whether Gigas is a good fit for building their cloud computing projects. Creating events to find new leads and nurture them with Gigas value proposition. Produce an outbound strategy to find and qualify new leads through local networks (local Meetups, speaking to CTO`S, CEO`S etc.) Provide a delightful customer experience to inbound prospective clients. Commercial strategy development from prospecting to closing deals in different industries. Establish, develop and maintain effective relationships/partnerships with internal departments and outside vendors.