Description

Perfil internacional, con más de +18 años de experiencia en el mundo de las IT Ops.

Tengo experiencia en dirección de Service Management, Delivery, Programme y IT Operation.

---

IT / OPs Senior over 18 years in corporate environments as Head for IT Operations, Infra, Delivery, Programme , always focussed to engage with key business stakeholders at up to CxO level, clients & 3rd parties, for translating "Technical Projects" to business assets as "Delivery Services" according and aligned to the business strategy.

I have worked for a number of companies in several different market industries across different cultures / regions around the world and always "following the sun".

1. Infrastructure & IT Operations Management experience.

2. Driving and defining IT strategy.

3. Budgetary experience

4. Good communication Skills

5. Experience of negotiating with and managing third parties

6. Good Project Management Experience & Practises (ITIL, PMP, Programme & Agile)

7. Experience of managing multiple IT disciplines.

( software development, technical support, systems architecture ...etc.)

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Málaga (up to 50km), Málaga (up to 10km), Madrid (up to 10km)

vallyseed
Fractional Director | AI, IT Services & Delivery Operations
December 2025 - Today (7 months)
Led portfolio definition, service delivery and operating model for Vallyseed, an AI venture studio building SaaS brands including Karmanaut and HereIam.

• Designed Service Delivery and governance frameworks across AI product portfolio
• Defined operating models, subscription structures and client onboarding processes
• Built scalable workflows across Product, Engineering, Client Success and Operations
• Established incident, release and operational controls to ensure delivery predictability
• Led fully remote, cross-functional teams across international markets

Technology Environment:
AI SaaS Platforms | Service Delivery Models | Jira | ServiceNow

Core Competencies:
Service Delivery | Operating Model Design | AI SaaS | Governance & Controls | Cross-functional Leadership | Remote Delivery
Fiserv
Senior Project Manager / Programme Manager , Payments & Acquiring
BANKING AND INSURANCE
January 2024 - June 2025 (1 year and 5 months)
Spain
• Owned E2E programme delivery from initiation through go-live, aligning scope, schedule, and quality with client objectives.
• Directed cross-departmental and cross-company teams, managing multiple workstreams and Project Managers / Workstream Leads to ensure cohesive
execution.
• Established and maintained strong governance frameworks and reporting models, including regular RAID reviews, escalation handling, and risk
mitigation.
• Acted as the primary client contact, guiding stakeholders through project planning, risk management, and best practices for implementation and rollout.
• Created and managed high-level and detailed project plans, identifying critical paths, dependencies, and contingency strategies.
• Collaborated closely with internal delivery teams (Security, Development, QA, Operations, Business Solutions, and Training) to ensure alignment and
delivery excellence.
• Implemented change, issue, and escalation management procedures, ensuring early visibility and resolution of potential blockers.
• Oversaw budget, resources, and delivery performance, maintaining adherence to financial and commercial targets.
• Delivered complex rollout programmes across EMEA and multi-site environments, ensuring operational readiness and smooth client adoption.
• Promoted a culture of quality, continuous improvement, and client satisfaction across all delivery teams.
Coaching PMO ITIL V4 Planificación y programacion de proyectos Dirección de proyecto técnico
Vincere (The Access Group)
Service Manager for EMEA & US (IT Ops Services & Data Migration)
January 2022 - January 2024 (2 years)
Málaga, Spain
• Reporting to the Head of Professional Services for EMEA and USA.
• Lead data migration and solution implementation projects from start to finish and their delivery to the clients across EMEA & USA to our platform. Managing Budget for more of+250K.
• Collaborate with Engineering teams, Product Owners, Customer Success, Data Architects and Technical Consultants to implement solutions
• Manage client relationships and expectations to ensure successful project deliveries that meet or exceed customer expectations.
• Review and supervise the different stages: Design, Delivery, Q&A, Production & Post-production
• Track budgets, project milestones, dependencies, and all aspects of the delivery process to meet customer commitments.
• Managing external consultants and resources when necessary.