EAAbout Emiliano
I help businesses save time, reduce costs, and improve efficiency by integrating Artificial Intelligence and automation into their daily operations.
With a background in cybersecurity and IT support, I combine technical expertise with business-oriented thinking to deliver secure, reliable, and scalable AI solutions.
🔹 What I offer:
- AI-powered chatbots for websites, WhatsApp, or Telegram
- Workflow automation with AI + Zapier/Make/Notion/Airtable
- AI-driven content creation (blogs, SEO texts, social media, multilingual)
- Data analysis & automated reporting
- Cybersecurity-aware automation (log monitoring, anomaly detection)
🔹 Why work with me:
- Quick implementation with practical results
- Focus on secure and efficient systems
- Flexible: hourly or project-based collaboration
- Bilingual (English & Spanish)
Let’s transform your business with AI.
Spanish
Native or bilingual
English
Native or bilingual
Can work on-site
Oviedo (up to 50km)
Experience
- SCRM International HubSENIOR TECHNICAL SUPPORT CONSULTANT L3TECHJanuary 2021 - Today (5 years and 6 months)Managed incident response for LidlPay in 30+ countries using Ixopay and Grafana. Created dashboards for real-time visibility and system health. Acted as Tier 3 escalation point for critical incidents. Improved monitoring and response processes with cross-functional teams.
- SCRM International HubTECHNICAL SUPPORT CONSULTANT L3January 2019 - January 2021 (2 years)Managed incident detection, escalation workflows, and resolution processes across backend systems..
- U.S. Department of StateSOC ANALYST / CYBERSECURITY ANALYSTJanuary 2015 - January 2018 (3 years)Monitored classified systems to detect and respond to security threats. Managed alerts and protocols for logistics and shipment tracking. Enforced access controls to safeguard data integrity. Supported cross-functional teams in applying security policies and tools.
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Education
- CS50 PythonHarvard University2023CS50 Python
- Experto Universitario en CiberseguridadUniversidad Tecnologica Nacional2017Experto Universitario en Ciberseguridad