About Elena
Soy especialista en Salesforce y CPQ con experiencia en la gestión y optimización de procesos comerciales complejos. Cuento con certificaciones en Salesforce Administrator y Conga CPQ, y he trabajado en la implementación, soporte y mejora de soluciones CPQ a nivel EMEA. Me apasiona conectar la tecnología con las necesidades del negocio, simplificando flujos de trabajo y mejorando la eficiencia del ciclo “Quote-to-Cash”.
Puedo ayudarte a:
- Diseñar y optimizar procesos CPQ y CLM
- Administrar y personalizar entornos Salesforce
- Implementar automatizaciones, integraciones y reportes personalizados
- Formar equipos en mejores prácticas Salesforce y CPQ
Trabajo con un enfoque colaborativo, orientado a resultados y con atención al detalle
Spanish
Native or bilingual
Italian
Fluent
English
Fluent
Catalan
Conversational
Can work on-site
Barcelona (up to 15km), Madrid (up to 20km)
Experience
- Amadeus ITBUSINESS ADMIN CONGA CPQ, SALES OPERATIONSMay 2024 - Today (2 years and 1 month)Barcelona, Spain• Conducted system testing through UAT process, fixed bugs for improved stability• Maintained Salesforce integration with apps; ensured best practices across units• Managed Amadeus CPQ/CLM app configuration including pricing and contract management• Analyzed business requirements; converted to scalable technical solutions
- Amadeus ITORDER MANAGEMENT SPECIALISTJune 2018 - April 2024 (5 years and 10 months)Barcelona, Spain• Ensured Quality Assurance through precise sales credit recognition• Opmized seller opportunity backdating by end of month• Maintained up-to-date product information and activation status in the database• Oversaw CRM account management to guarantee report accuracy and quality• Spearheaded User Acceptance Testing (UAT) project for seamless stakeholder execuon• Managed comprehensive order management processes: entry, processing, fulfillment, billing, and payment across platforms
- Amadeus ITOPERATIONS TEAM LEADDecember 2016 - June 2018 (1 year and 6 months)Barcelona, Spain• Leading the LATAM implementaon team.• Promoted from implementaon manager role to build the LATAM implementaons department with 7 new team members.• Established SMART (Specific, Measurable, Aainable, Realisc, Timely) goals and target deadlines for the team/team members.• Monitored tasks and workflows (using Salesforce, etc.) to ensure that department priories and goals are met.• Increased producvity vs. 2016 by reducing implementaons Time to Live from 30 days to 20 and improving survey results from 6 to 9.68.
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Education
- SALESFORCE CERTIFIED ADMINISTRATOR2023SALESFORCE CERTIFIED ADMINISTRATOR
- CPQ PRODUCT ADMINISTRATION LEVEL 1 CERTIFIED2024CPQ PRODUCT ADMINISTRATION LEVEL 1 CERTIFIED