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Elena G.EG

Elena G.

BUSINESS ADMIN specialized in Conga CPQ

€250/day
Barcelona, ES
3-7 years

Average response time: 1 hour

About Elena

Soy especialista en Salesforce y CPQ con experiencia en la gestión y optimización de procesos comerciales complejos. Cuento con certificaciones en Salesforce Administrator y Conga CPQ, y he trabajado en la implementación, soporte y mejora de soluciones CPQ a nivel EMEA. Me apasiona conectar la tecnología con las necesidades del negocio, simplificando flujos de trabajo y mejorando la eficiencia del ciclo “Quote-to-Cash”.

Puedo ayudarte a:

- Diseñar y optimizar procesos CPQ y CLM
- Administrar y personalizar entornos Salesforce
- Implementar automatizaciones, integraciones y reportes personalizados
- Formar equipos en mejores prácticas Salesforce y CPQ

Trabajo con un enfoque colaborativo, orientado a resultados y con atención al detalle
  • Spanish

    Native or bilingual

  • Italian

    Fluent

  • English

    Fluent

  • Catalan

    Conversational

Can work on-site
Barcelona (up to 15km), Madrid (up to 20km)

Experience

  • Amadeus IT
    BUSINESS ADMIN CONGA CPQ, SALES OPERATIONS
    May 2024 - Today (2 years and 1 month)
    Barcelona, Spain
    • Conducted system testing through UAT process, fixed bugs for improved stability
    • Maintained Salesforce integration with apps; ensured best practices across units
    • Managed Amadeus CPQ/CLM app configuration including pricing and contract management
    • Analyzed business requirements; converted to scalable technical solutions
    Conga CPQ Salesforce CLM Sales Operations UX/UI
  • Amadeus IT
    ORDER MANAGEMENT SPECIALIST
    June 2018 - April 2024 (5 years and 10 months)
    Barcelona, Spain
    • Ensured Quality Assurance through precise sales credit recognition
    • Opmized seller opportunity backdating by end of month
    • Maintained up-to-date product information and activation status in the database
    • Oversaw CRM account management to guarantee report accuracy and quality
    • Spearheaded User Acceptance Testing (UAT) project for seamless stakeholder execuon
    • Managed comprehensive order management processes: entry, processing, fulfillment, billing, and payment across platforms
  • Amadeus IT
    OPERATIONS TEAM LEAD
    December 2016 - June 2018 (1 year and 6 months)
    Barcelona, Spain
    • Leading the LATAM implementaon team.
    • Promoted from implementaon manager role to build the LATAM implementaons department with 7 new team members.
    • Established SMART (Specific, Measurable, Aainable, Realisc, Timely) goals and target deadlines for the team/team members.
    • Monitored tasks and workflows (using Salesforce, etc.) to ensure that department priories and goals are met.
    • Increased producvity vs. 2016 by reducing implementaons Time to Live from 30 days to 20 and improving survey results from 6 to 9.68.

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Education

  • SALESFORCE CERTIFIED ADMINISTRATOR
    2023
    SALESFORCE CERTIFIED ADMINISTRATOR
  • CPQ PRODUCT ADMINISTRATION LEVEL 1 CERTIFIED
    2024
    CPQ PRODUCT ADMINISTRATION LEVEL 1 CERTIFIED

Skill set

Categories