Description

I am a Brazilian national with Spanish citizenship living in Barcelona, passionate about

travelling, getting to know new cultures and seeing the world. I built my +30 years career in

Information Technology having dedicated the last 20 years in IT Service Delivery Management, having acted as team lead and senior manager in several projects and programs, being responsible for business interaction, stakeholder management, IT Operations and Service Delivery among other successful achievements.

Along the way, I’ve led programs and initiatives to reduce operational risks by +30%, generated annual savings in the six- to seven-figure range, and boosted service quality scores by at least 15% across several regions. What sets me apart is my hands-on approach to blending technical innovation with leading cross-cultural teams, making sure our digital transformations succeed, even in highly regulated environments.

I am passionate about New Technologies, Outsourcing strategy for IT in several Domains, AI, IT Sustainability, travelling, aviation and gastronomy

Languages

English
Native or bilingual
Spanish
Native or bilingual
Portuguese
Native or bilingual
French
Conversational

Workplace preferences

Can work on-site

Madrid (up to 50km)

Recurv
Senior Service Delivery Manager (on assignment at Johnson & Johnson)
November 2025 - Today (9 months)
Madrid, Spain
- Currently serving as a dedicated Service Delivery Lead for Johnson & Johnson End User Services team through Recurv. Responsible for customer-facing relationship, overseeing End User Services deployment and IT cross-functional services for Spain and Portugal.
- Main customer contact for IT-related support for Projects and activities
- Responsible for TLM projects
Service Excellence IT Business Strategy IT Service Delivery Customer Success Management Stakeholder Management
DSM-Firmenich
Service Excellence Senior Manager
October 2021 - September 2025 (3 years and 11 months)
Barcelona, Spain
• Responsible for Service Excellence processes, Infrastructure Services Delivery and Service Management
• Vendor Management
• Manage and coordinate IT Service Delivery & Operations team to ensure delivery of timely and effective Infrastructure Managed Services
• Oversee Incident, Event, Change, Risk and Problem Management activities at Operational level
• Responsible for the Continuous Service Improvement framework creation and deployment and improvement initiatives related to processes, automation, operational procedures and documentation
• Responsible for IT Sustainability initiatives and objectives
• Responsible for integration between IT and OT infrastructure operations landscape
• Strong governance established using data-driven decisions, C-level discussions, stakeholder engagement and internal clients appreciation
Team Leadership Service Excellence IT Service Delivery Continuous Improvement IT Business Strategy
Wipro Technologies
Account and Regional Delivery Manager
TECH
August 2019 - October 2021 (2 years and 2 months)
Barcelona, Spain
• As an Account and Regional Delivery Manager for Wipro based in Barcelona, I'm the liaison between the Service Delivery teams and the Client who holds their most important IT Hub, where all Digital, Design and Build and Development areas are based. I'm also responsible for the initiatives, current and new, in all EMENA and specially Milan, Italy, where Client established their most important IT Platforms and Operations Center.
• Engaged in pre-sales engagements in CyberSecurity, Cloud, Analytics, Application and Infrastructure
• Key contributor for wining RFP in External Attack Surface solution which leverages high-tech features to eliminate shadow risk and expose all the hidden security gaps in the client's organization by mapping assets, use attack simulators to identify risks and report to client.
• Regional manager of a growing team in Barcelona and Milan.
IT Service Delivery IT Infrastructure Operations Cross-functional Team Leadership Change Management Incident Management