Description

Soy Edu, una persona que se ha lanzado al mundo del emprendimiento con la idea de hacer más accesible el análisis de mercado, consumidor, producto, marca o cualquier otro aspecto que pueda ayudar a una empresa a entender mejor su entorno y crecer. Para ello, me apoyo en distintas herramientas de inteligencia artificial, que permiten transformar datos en insights útiles de forma rápida y asequible.

En mi web (insightios) he publicado algunos ejemplos de proyectos.

Son estudios generales organizados por categorías, pero cuando trabajo con un cliente, adapto totalmente el enfoque al sector, mercado o reto específico de su negocio.

Industry field of expertise

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual
English
Native or bilingual
Portuguese
Fluent

Workplace preferences

Can work on-site

Barcelona (up to 50km)

Insightios
Market Researcher - Freelance
March 2025 - Today (1 year and 3 months)
He lanzado Insightios como proyecto freelance con el objetivo de ofrecer análisis de mercado, consumidor, producto o marca que realmente ayuden a empresas a tomar decisiones más informadas y estratégicas. Utilizo herramientas de inteligencia artificial para hacer este tipo de análisis más accesibles, rápidos y útiles, tanto para startups como para empresas consolidadas. En mi web comparto ejemplos generales de investigación, y cuando trabajo con un cliente, adapto totalmente el enfoque a su sector, objetivo o desafío concreto.

www.insightios.com
Artificial Intelligence (AI) Consumer Insights Insights Discovery Planificación estratégica Market Research
Flanks
Senior Customer Success Manager
August 2023 - February 2025 (1 year and 6 months)
Barcelona, Spain
Flanks is a financial data aggregation platform that provides comprehensive solutions to connect and retrieve financial information from multiple sources. It is designed to support wealth management firms, financial advisors, and fintech companies by delivering aggregated data to improve decision-making and client service.

As a Customer Success Manager my duties are:
- Act as a trusted advisor, leveraging deep knowledge of the Flanks sokutions to help clients optimize its use and achieve their business goals.
- Facilitate effective communication and collaboration between internal teams and clients, ensuring alignment on objectives and addressing any challenges.
- Proactively identify and solve real-world financial data aggregation problems faced by clients, driving long-term success.
- Monitor client performance metrics, offering insights and recommendations to maximize value creation, client satisfaction and to create upselling/crosselling opportunities.
- Influence both technical and non-technical stakeholders to foster productive relationships and ensure a seamless customer experience.
Adyen
Partnerships Specialist - Impact
October 2022 - June 2023 (9 months)
Ámsterdam, Netherlands
At Adyen we realised that with every payment comes the opportunity to do good! That's why we decided to leverage our existing technology and created Giving. Giving is a product feature that enables our clients to accept charitable donations during the online and in-store checkout process, and allows them to strengthen their bond with their shoppers by providing a platform for their preferred charitable causes.

In my role as Partnerships Specialist I had to:
- Promote and develop the Giving solution among our clients.
- Walk with our clients through the whole onboarding of the Giving solution.
- Be the main point of contact between our clients and their preferred charities/NGOs.
- Improve internal processes (i.e. team new joiners guidelines, CRM updates, internal FAQ…).
- Make the Giving solution more scalable.