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Malt Strategy
Desiree CidDC

Desiree Cid

Customer Care & Digital Sales Specialist

€230/day
Barcelona, ES
8-15 years
B2B
Salesforce
customer service
Order Management
Back office

Average response time: 1 hour

About Desiree

Customer Service and Operations professional with over 8 years of experience supporting B2B and B2C clients across Europe and Latin America. Skilled in CRM systems, process optimization, and digital sales operations. Recognized for my adaptability, problem-solving mindset, and proactive approach to improving workflows and client relationships.

Currently seeking remote freelance opportunities where I can deliver efficient, customer-centric service in dynamic, global teams.
E-commerce
Energy and Electricity
Hotel industry
Metallurgy and Mining

  • English

    Native or bilingual

  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Schneider Electric
    Customer Care & Digital Sales Specialist
    ENERGY AND UTILITIES
    January 2021 - Today (5 years and 5 months)
    Management of B2B customer accounts across Spain and Portugal, supporting digital sales operations. Coordination with logistics, pricing, and technical teams to ensure accurate and timely order delivery. Implementation of digital tools and workflows (CRM, eCommerce, SAP) to improve efficiency and customer satisfaction. Recognized for proactive communication, attention to detail, and consistent performance in customer experience metrics.
    Salesforce SAP Excel avanzado B2B Order Management
  • Olala Homes
    Coordinator of Tourist Apartments
    October 2018 - October 2021 (3 years)
    Managed over 280 properties across multiple countries (Spain, Portugal, Israel, Romania, Greece). Supervised check-in/out operations, customer communication, and issue resolution. Created digital content and managed online listings across Booking, Airbnb, and Expedia.
    Zendesk B2C customer service
  • Apple Online Store
    After Sales Customer Care Agent
    April 2016 - July 2018 (2 years and 3 months)
    Provided post-sales support in billing, returns, and logistics tracking for online customers. Ensured high satisfaction scores and swift case resolution.
    SAP customer service Back office
Check out Desiree's experience

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Education

  • Master in Digital Marketing & E-Commerce
    EAE Business School
    Master
  • Bachelor of Audiovisual Communication
    Universidad Central de Venezuela
    Bachelor of Audiovisual Communication

Skill set

SAP Business Objects
Zendesk
Bilingual

Categories

  • Other