Description

Dynamic Senior IT Manager with 15 years of extensive experience in IT service management and project delivery, specializing in operational excellence. Proven ability to lead complex projects, streamline processes, and enhance service quality while reducing critical incidents. Skilled in managing diverse teams and coordinating with stakeholders to achieve strategic objectives. Expertise in implementing innovative solutions and driving continuous improvement in service delivery. Committed to fostering collaboration and achieving operational efficiency in fast-paced environments.

Languages

Italian
Native or bilingual
English
Fluent
German
Fluent
Polish
Basic
Spanish
Fluent

Workplace preferences

Can work on-site

Valencia (up to 50km)

Schneider Electric España S.A.U
Service Delivery Manager – improvement service – OT/IT
March 2021 - January 2025 (3 years and 10 months)
Segmentation project): project segmentation, decommission of Riverbed, installation of Palo Alto Firewall, move OT devices behind Firewall with the respective VLAN (following the blueprint), follow up with the CAB proactive and reactive problem management. Suggesting implementation and follow up with stakeholders or service providers. Decrease critical incidents during production. Reporting to business the action plans and implementations, projects management
Airliquide Healthcare
Medical Therapy Senior SDM (Head of Support and Operation)
March 2019 - April 2021 (2 years and 1 month)
responsible for design and definition of the global operational model, for DiAlog, Digital Backbone, SAP PS and AWS. Accountable and responsible for: SOW, SOP, KPIs definition.
Tech Mahindra
Regional Cluster Manager BPS (Account BASF) Operation
April 2018 - February 2019 (10 months)
Toyota Central Europe – Hungary, Hungary
Coordination and managing of Service Desk staff, meet business needs and Service Level Agreements (SLAs), achieve excellence in customer service and satisfaction. Identify, measure, benchmark, analyze and perform regular review of capacity reports, scorecards, and Service Desk performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume and customer survey results. Analyze results for trends, process improvement opportunities and staff. training needs and take appropriate action to improve results. (Managed multilingual team size: 140)