About Chantal
Spanish
Native or bilingual
English
Fluent
Experience
- amazonOperations Assistant / Order Management AssistantFebruary 2023 - January 2026 (2 years and 11 months)Supported operational processes related to order handling, customer communication and administrative tasks in a fast-paced environment.Key responsibilities included:• Order tracking and coordination• Customer inquiries handling• Data entry and documentation• Problem resolution• Process support
- FreelanceE-commerce & Customer Support SpecialistE-COMMERCEJanuary 2023 - Today (3 years and 6 months)Providing remote customer support and operational assistance for online businesses.Managing email and chat customer inquiriesOrder processing and trackingHandling returns and refundsUpdating product listings and digital contentSupporting daily back-office operations
- Remote projectsAdministrative & Customer Support AssistantJanuary 2020 - July 2025 (5 years and 6 months)Delivered administrative and customer service support in digital environments.Responded to client requestsCoordinated operational tasksManaged documentation and data entryEnsured timely communication and issue resolution
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Education
- AdministraciónEpsilon2022Administración y atención al cliente