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Céline R.CR

Céline R.

Trilingual Manager - Customer Service and Success

€350/day
30 projects
Madrid, ES
8-15 years

Average response time: 1 hour

About Céline

👩‍💻MY MISSION

👉I am a dynamic, quality-focused, and result-oriented professional having holistic knowledge and experience with expertise.

👉I have taken the personality test of Myers- Briggs and I was entitled as " The Protagonist" – a person who needs to take care of others and tends to organize and structure her work to create a harmonious environment in which everyone feels integrated. This personality type is focused on values and vision, and is passionate about the possibilities for people.

👉Spanning excellent communication, management, leadership, team management, customer service and satisfaction, business development and intelligence, strategic planning, multitasking, pressure handling, interpersonal, decision-making, and problem-solving skills seeking roles related to Customer Service, Management or Leader roles.

💻E-Qual+

Do you have super busy schedule or having difficulties managing your workflow and would like some professional to take care of your tasks or projects related to customer services? Well, we are here to help. At E-Qual+, we are always committed to provide our clients with premium quality service that fits your needs including but not limited to:

✅Professional analysis of your Customer Service Department.
✅Analyze and inspect software and other resources to achieve better department efficiency.
✅Define recruitment, training, and coaching needs.
✅Contribute operations information and recommendations to strategic plans and reviews
✅Improve overall flow of organization
✅Resolve problems, complete audits, and identify trends
✅Manage relationships with key operations partners

🎯OUR PROMISE

Our 100 percent satisfaction guarantee speaks for itself, and we are always committed to provide best and quality service to our clients which will be consistent for many years to come and help our business achieve new heights in the globe.

Let's connect and see what we can create together!
  • English

    Native or bilingual

  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • German

    Basic

Can work on-site
Madrid (up to 50km), Madrid (up to 100km), Barcelona (up to 100km), Valencia (up to 100km), Málaga (up to 100km)

Experience

  • E-Qual+
    Manager - Customer Service
    DIGITAL AND IT
    February 2019 - Today (7 years and 4 months)
    Madrid, Spain
    • Responsible for supporting multiple projects on a short-term and long-term basis as a Self-Employed Freelancer related to customer service, operations, and social media management
    • Assist clients such as MyWorkplatform, Business Basecamp, Outman Consulting, Karma Yoga Shop, Ausy, Tailleurauto, Ssociologos, CreatikLab, Melio, Clever ecommerce
    • Perform market research and analysis to provide clients with targeted business solutions that maximize ROI
    • Identify client’s workflow deficiencies to implement areas for improve that drive customer service success, resulting in business retainment and increase to customer satisfaction
    Customer Service Customer Experience Gestión de equipos Gestión de proyectos
  • INCISIVE MEDIA
    JUNIOR LIST RESEARCHER
    PRESS AND MEDIA
    November 2005 - January 2007 (1 year and 2 months)
    City de Londres, United Kingdom
    • Called new and existing customers to maintain and update excel records and databases
    • Dealt with inbound calls from French customers for the Customer Service Department
    Servicio de atención al cliente CRM Reporting Microsoft Excel
  • ALL GLOBAL
    PROJECT COORDINATOR and temporary jobs
    PHARMACEUTICALS INDUSTRY
    January 2007 - July 2008 (1 year and 7 months)
    City de Londres, United Kingdom
    • Coordinated and managed interviewers’ communication and administration (attendance, payslip)
    • Liaised with external organizations (moderators, translators, venues) and clients for F2F interviews
    • Created and organized project scheduling, logistics and reports
    • Proofread analysis, reports and transcriptions
    • Maintained up-to-date the databases, intranet and reports
    Gestión de equipos Dirección de proyecto CRM Reporting Análisis de datos Reclutamiento Coaching Formación

Reviews

5,0

Out of 19 ratings

R

Raul

UNIVERSITY DAY SL

Reviewed on 02/12/2021

Céline ha sido muy productiva con la tarea encomendada, ha aportado ideas y soluciones. Volveremos a contar con ella si requerimos una tarea similar.
R

Raul

UNIVERSITY DAY SL

Reviewed on 15/11/2021

Experiencia muy válida. Seguimos trabajando con ella con un proyecto similar.

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Education

  • Bachillerato de literatura y lenguas modernas
    Lycée Murat - Issoire
    1998
  • Licenciatura - Modern Languages and Business
    Université Blaise Pascal - Clermont-Ferrand
    2002

Skill set

Categories

  • Other