About Céline
English
Native or bilingual
French
Native or bilingual
Spanish
Native or bilingual
German
Basic
Experience
- E-Qual+Manager - Customer ServiceDIGITAL AND ITFebruary 2019 - Today (7 years and 4 months)Madrid, Spain• Responsible for supporting multiple projects on a short-term and long-term basis as a Self-Employed Freelancer related to customer service, operations, and social media management• Assist clients such as MyWorkplatform, Business Basecamp, Outman Consulting, Karma Yoga Shop, Ausy, Tailleurauto, Ssociologos, CreatikLab, Melio, Clever ecommerce• Perform market research and analysis to provide clients with targeted business solutions that maximize ROI• Identify client’s workflow deficiencies to implement areas for improve that drive customer service success, resulting in business retainment and increase to customer satisfaction
- INCISIVE MEDIAJUNIOR LIST RESEARCHERPRESS AND MEDIANovember 2005 - January 2007 (1 year and 2 months)City de Londres, United Kingdom• Called new and existing customers to maintain and update excel records and databases• Dealt with inbound calls from French customers for the Customer Service Department
- ALL GLOBALPROJECT COORDINATOR and temporary jobsPHARMACEUTICALS INDUSTRYJanuary 2007 - July 2008 (1 year and 7 months)City de Londres, United Kingdom• Coordinated and managed interviewers’ communication and administration (attendance, payslip)• Liaised with external organizations (moderators, translators, venues) and clients for F2F interviews• Created and organized project scheduling, logistics and reports• Proofread analysis, reports and transcriptions• Maintained up-to-date the databases, intranet and reports
Reviews
Recommendations
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Education
- Bachillerato de literatura y lenguas modernasLycée Murat - Issoire1998
- Licenciatura - Modern Languages and BusinessUniversité Blaise Pascal - Clermont-Ferrand2002
Skill set
Categories
- Other