About Carmen
Consultora y Project Manager con enfoque pragmático e innovador enfocado en la obtención de resultados y la satisfacción de los clientes.
Extensa experiencia de +15 años en numerosas industrias en crecimiento a nivel internacional (Europa y Asia).
Mi bagaje en diversas industrias está acompañado con la superación de los objetivos y la plena satisfacción de los clientes.
Los proyectos han sido en una amplia variedad de áreas, como Experiencia Cliente, Desarrollo de Negocio, Digital, Operaciones....
Además Coach e Interventora Estratégica es mi otra faceta que complementa y con el foco en las personas y equipos.
¿Hablamos y te cuento más?
Spanish
Native or bilingual
English
Native or bilingual
French
Native or bilingual
German
Conversational
Can work on-site
Madrid (up to 50km)
Experience
- Principal Consultant - Project ManagementBusiness Principal ConsultantJune 2020 - Today (6 years)Madrid, SpainAutomotive Industry, Customer Experience and Quality:• Delivered digital breakthrough tool at Client Pan-European scale with Agile methodology
- Renault-Nissan Consulting UKPrincipal Consultant (International)January 2017 - June 2020 (3 years and 5 months)Europe• Digital transformation for Customer Quality client's department in collaboration with in-house IS to design and develop a platform for both dealership staff and Fieldforce - as Product Owner and Scrum Master
- Renault-Nissan Consulting UKSenior Consultant (International)April 2015 - December 2016 (1 year and 8 months)EuropeManagement Consulting - Operational Excellence - Transformation program• CMS platform implementation for dealership processes (NAE)• E-learning modules design and development (NAE)• Dealership processes material development (NAE)• Complexity reduction analysis on daily processes and relieve employees non added-value activities and burdens (Renault)
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Education
- Life CoachJSCS - Jay Shetty Certification School2020Life Coach
- ACTP, CoachDESTINO Escuela de Coaching Integral2020ACTP, Coach
Certifications
- C.H.O. – Chief Happiness OfficerCREANTUM2021
- Licensed Practitioner of Neuro-Linguistic ProgrammingTHE INTERNATIONAL SOCIETY OF NEURO-LINGUISTIC PROGRAMMING LIMITED2021