About Carlos
English
Native or bilingual
Spanish
Native or bilingual
Experience
- CoopecajaIngeniero de infraestructura TIPRIVATE EQUITYOctober 2024 - August 2025 (10 months)San José Province, San José, Costa RicaEntidad financiera cooperativa enfocada en crédito y ahorro, con alta exigencia en continuidad operativa
- MicrosoftDirectory Services, Senior Support SpecialistApril 2019 - August 2024 (5 years and 4 months)At Microsoft, I gained invaluable experience providing support to high-profile S500 clients, delivering exceptional service tailored to address complex issues related to Active Directory. This included managing PKI-related challenges (such as certificates), DFSR, replication, and addressing slow boot and slow logon issues (where there is a significant delay between password authentication and desktop availability). Additionally, I effectively collaborated with various Windows teams to ensure comprehensive and seamless client support.
- ConvergysSenior Engineer L1November 2015 - April 2019 (3 years and 5 months)Empresa global de servicios tecnológicos y soporte IT, proporcionando asistencia técnica y operación de servicios para clientes empresariales internacionales.
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Education
- Microsoft Hackathon2020Microsoft Hackathon
- Microsoft Global Hackathon2024Microsoft Global Hackathon