Carlos Alberto Olmedo

Creation from scratch of the Fraud and Compliance team within Aircall, being the POC of all the company Creation of all fraud-related analytics using tools such as Looker and Datadog Report to C level and Board committee exposing and educating about fraud in telecommunications sector Collaboration with all company stakeholders (Security, Billing, Legal, Support, Sales, Engineering), including education Monitoring of trends and adaptation of anti-fraud measures Preparation of more than 30 roadmap development proposals to improve the product Reduction of account takeovers by 60% and SMS with phishing or scams by 85%

Management and execution of projects oriented to OKRs and KPIS Coordinator within the area of payments and fraud of Cabify of the teams at a global level (Brasil, Mexico and Spain) Management of people and projects from the beginning (SQL, analytics, decision making and contact with different teams) to improve processes or alleviate bugs related to fraud Preparation of KPI review procedures with alert systems developed in Analytics systems (Tableau, Datastudio, Amplitude, Datadog) Reporting to senior management (VPs, heads, and CTO/CFO) Joint work with internal and outsourced data science teams to build strong models in machine learning tools Joint work with other offices to transfer low-impact tasks and reduce department costs Continuous search for fraud and payment trends to improve the company's KPIs being involved with fraud and payments networks and communities (MRC) Knowledge of customer service systems for incidents related to the department (Zendesk) Internal and external training in both technical and business aspects Management of internal fraud cases generated through the ethical channel Development of a quality process to increase the effectiveness of disputes and anti-fraud agent reviews

Analista de negocio especializado en el desarrollo e implementación de soluciones tecnológicas de Business Intelligence para la prevención y detección de fraude interno y externo en empresas del sector retail mediante análisis de datos. Experiencia en todo el proceso de BI; contacto con el cliente en proyectos nacionales e internacionales, definición de requisitos funcionales, análisis de datos, desarrollo de procesos ETL, cuadros de mando, cubos OLAP, informes y automatización de procesos.