Bynia De Oliveira

Customer Service Specialist with hands-on experience in managing customer support for a digital gift card company.

Currently, I work in customer service at a gift card platform, where I handle a high volume of customer inquiries related to codes, redemptions, account issues, and troubleshooting. I specialize in resolving complex cases, assisting frustrated customers, and providing clear and efficient solutions via email and support tools.

I am experienced in:

Customer support via email and chat

Handling sensitive issues such as invalid or expired codes

Problem-solving and conflict resolution

Working with internal systems and CRM tools

Maintaining a professional and empathetic tone under pressure

I am highly organized, detail-oriented, and committed to delivering a positive customer experience. I am currently looking for remote, part-time or weekend opportunities in customer support (chat or email), where I can contribute my skills and continue growing in this field.

Available on weekends with flexible hours

Customer service across multiple channels (phone, email, and chat), handling issues and managing complaints. Order tracking, customer support and guidance, and coordination with other departments to ensure a satisfactory customer experience