Bernardo P.

- Defining the long-term roadmap and scope for the sitter-side experience.

- Identifying and solving core pain points in the sitter lifecycle to improve platform health.

- Partnering with cross-functional leads to launch alternative monetization models designed to keep transactions on-platform.

- Designed the incentive framework that directed 10% more requests to top-tier sitters, resulting in **$2M ARR**.

- Led design for phone number blocking and community guideline features, contributing$3M and $2M respectivelyin new customer revenue.

- Collaborated on search experience improvements and initial AI discovery features.

Embedded in a team with the mission of building a state of the art WMS (warehouse management system) that allows Glovo to scale the MFC (micro fulfilment centres) network, providing a superior customer experience and efficient tools that increase teams productivity. Continuous discovery with recurrent visits, interviews and usability testing. Facilitating stakeholders from different parts of the cycle: Purchase, Merchandise Reception, Inventory Management, Order Preparation and Labor Management.

Embedded mainly in a cross-functional team focused on solving the right problem and the problem right for Stuart's clients. Facilitator and evangelist of the Mission Minded development methodology. Leading shaping of projects involving architecture, API-focused, user experience, and so on.