About Astrid
I turn conversations into results.
5+ years in customer retention and education, consistently hitting 30%+ retention rates across 40+ daily interactions. I built my own tutoring business from zero — prospecting, closing, and delivering results from day one.
Bilingual (English/Spanish) | Salesforce & HubSpot | TEFL Certified (in progress)
Open to remote roles in customer success and sales. Let's connect.
Spanish
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Henry Shein OneRemote Rentention SpecialistTELECOMMUNICATIONSAugust 2022 - Today (3 years and 11 months)• ▪ Contributed to increasing retention rates and meeting/exceeding budgeted retention goals.• ▪ Collaborated with sales team to upsell and retain members.• ▪ Maintained minimum 30% retention rate• ▪ Maintained Product and service knowledge in an often changing environment.
- The Learning Hub TutorFounder/Head TutorNovember 2021 - March 2022 (4 months)Dallas, United StatesBuilt a business from ground up. Secured customers, offered tutoring to help students grow in English.
- Uhaul Inc.Remote Sales AgentMarch 2020 - August 2020 (5 months)• ▪ Learned and Sold the Benefits of doing business with Uhaul.• ▪ Master required script and advertisement.• ▪ Collaborated with other teams to help customers with any payment issues.
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Education
- LinkedIn Sales Customer SuccessHarker Heights High School2026LinkedIn Sales Customer Success
- Bachelors |Christ For The Nations Institute2015Bachelors |