About Arjen
Senior Business Process Architect and Transformation Consultant with 20+ years of international experience delivering large‑scale optimisation, ERP implementations, operating model redesign and digital transformation programs across Australia and Europe.
I specialise in simplifying complex environments, aligning business and technology, and building enterprise‑wide process competencies. My work spans BPMN, ARIS, Holocentric, Infor M3/Movex, SAP, SuccessFactors, ServiceNow, Celonis, and AI‑enabled optimisation.
I’ve led transformation initiatives for organisations such as Qantas, Allianz, Optus, TransGrid, SUEZ, and multiple global enterprises — consistently delivering measurable improvements in efficiency, governance, data quality and operational performance.
Now relocating to Valencia, I’m available for remote or hybrid EU/UK engagements, both contract and project‑based. I’m particularly interested in roles involving AI‑driven process improvement, automation, and digital operating model evolution.
English
Native or bilingual
Dutch
Native or bilingual
Spanish
Conversational
German
Conversational
Norwegian
Conversational
French
Basic
Can work on-site
Valencia (up to 50km)
Experience
- QantasSenior Business Process ArchitectAVIATION AND AEROSPACEJuly 2024 - December 2025 (1 year and 5 months)Sydney NSW, AustraliaAt Qantas I was working as part of the Workforce Planning, Crew Systems & Optimisation team and building up a business process repository using Holocentric Connect.Responsibilities included:
- Leading the development of a new process competency, including system implementation (Holocentric Connect), methodology (simplified BPMN), and training for BAs and business users
- Creating an understanding of the value of a business process hierarchy, value chains and detailed process models within the business on all levels from executive to operational
- Creating the framework for documenting the Workforce Planning processes and work instructions for crew planning and scheduling
- Allianz AustraliaSenior Optimisation ConsultantBANKING AND INSURANCEApril 2022 - July 2024 (2 years and 3 months)Sydney NSW, AustraliaAs Senior Optimisation Consultant at Allianz I worked within the HR team to optimise the process and systems landscape.Responsibilities included:
- Coordinating outputs of multiple global and local projects across numerous stakeholders and systems
- Collaborating with stakeholders and developers to identify and implement both short and long-term process and system improvements
- Gathering process, system and reporting requirements to facilitate workforce and supply chain planning
- Defining as-is and to-be processes
- Coordinating the implementation of improvement initiatives
Projects I was involved with include:- Global ServiceNow HR ticketing implementation (I was the key contact for Australia)
- Interface from SAP SuccessFactors to Global Identity Access Management system
- Payroll migration
- Robotic Process Automation for onboarding and position management
- Process Mining rollout using Celonis
- TransGridBusiness Process ArchitectENERGY AND UTILITIESDecember 2020 - April 2022 (1 year and 4 months)Sydney NSW, AustraliaAs business process architect at TransGrid I was responsible for building up the business process competency. I also consulted the business in matters surrounding the restructure of their operational models, software solution selection and implementation and general problem solving.Key achievements:
- Built up a new process competency including system (ARIS), methodology (simplified BPMN) and training (2 extra process modellers and business users)
- Created an understanding of the value of a business process hierarchy, value chains and detailed process models within the business on all levels from executive to operational
- Helped restructure the non-prescribed part of the organisation (now Lumea)
- Helped re-develop the operating model for the entire organisation
- Established DARPA (Data Analytics, Reporting and Process governance Authority) to ensure proper data and process governance is adhered to and to ensure the business takes ownership of both the business processes and the data quality within the systems
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Education
- Masters of Economics and Business AdministrationMaastricht University1996masters