Description

I am a cheerful, disciplined, and committed individual. With over a year of experience in customer service, I have developed strong communication and interpreting skills, effectively interacting with diverse clients and handling sensitive banking information with professionalism and care.

Languages

English
Native or bilingual
Spanish
Native or bilingual
French
Fluent
Japanese
Basic

Workplace preferences

Remote only

Primarily works remotely

Scotiabank SGF
Customer Service Associate
August 2022 - January 2023 (5 months)
Santafé de Bogotá, Colombia
6 months of experience at Scotiabank, developing and executing calls and emails resolving inquiries and multiple banking procedures, with an emphasis on credit cards, to maintain a service quality on interactions.
Pontificia Universidad Javeriana - Facultad de Comunicación
Tutor bilingüe
August 2022 - February 2023 (6 months)
Santafé de Bogotá, Colombia
6 months of personalized tutoring to students of different levels of English and French, resolving different inquiries and grammatical doubts of the language.
SGF Global
medical and general interpreter
April 2024 - September 2024 (5 months)
as a developing an accurate and confidential communication between two parties in order to allow communication in contexts like medical appointments, ensuring clarity and cultural sensitivity.