Description

Hello, I'm Andreina.

I support small businesses and e-commerce teams with customer service and daily operations. Over the past 6+ years, I’ve managed customer inquiries, order updates, inventory checks, inboxes, and documentation across multiple channels (email, chat platforms, social media, and internal systems).

I’m organized, clear in communication, and comfortable working independently. I lkeep workflows tidy, solve small issues before they become delays, and helping teams run smoothly day to day.

What I can help you with:

Customer Support (email, follow-ups, friendly communication)
Back-Office Tasks & Daily Operations
Inventory & Product Updates
Order Tracking & E-commerce Assistance
Documentation & Inbox Management
Basic Reporting (Sheets / Excel)

Reliable, detail-oriented support for businesses that need consistency and organization.

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Rode Bike Shop
Customer Support & Operations Assistant
RETAIL (SMALL BUSINESS)
March 2022 - April 2025 (3 years and 1 month)
Buenos Aires, Argentina
• • Managed daily customer inquiries via WhatsApp, phone, and email, ensuring timely and accurate responses.
• • Organized and prioritized follow-ups to improve customer satisfaction and response consistency.
• • Maintained detailed inventory and daily cash reports using spreadsheets.
• • Supported coordination between sales and workshop areas, improving workflow and internal communication.
Inventory Management Customer Centricity Communication Skills Problem Solving Client support
Farfalla Pasta Factory
Customer Service & Store Manager
RETAIL (SMALL BUSINESS)
February 2016 - February 2022 (6 years)
Buenos Aires, Argentina
• • Provided direct customer service during high-demand hours, ensuring efficient and friendly assistance.
• • Managed product preparation, orders, and store operations to maintain productivity and quality.
• • Monitored sales and inventory using Contagram, ensuring product availability and accurate records.
• • Trained and guided new staff during busy periods, reducing errors and improving service flow.
Inventory Management Operations Task prioritization Time management skills Multitasking
Pepetuerca Distributor
E-commerce Assistant
E-COMMERCE
February 2016 - December 2018 (2 years and 10 months)
Buenos Aires, Argentina
• • Managed online listings and customer inquiries on MercadoLibre (Latin America's leading e-commerce platform).
• • Maintained up-to-date stock information and processed orders to ensure timely deliveries.
• • Improved product visibility and optimized listings to boost engagement and sales.
Product listing Inventory tracking E-commerce management Retail Customer support