About Ana
Especialista en Atención al Cliente trilingüe (ES/EN/IT) con más de 7 años de experiencia en entornos remotos e internacionales. Ayudo a empresas y emprendedores a ofrecer un soporte eficaz, cercano y multicanal a sus clientes.
He trabajado en empresas como Superpedestrian, Tripadvisor y Little Green Radicals, atendiendo a usuarios por correo, chat y teléfono, resolviendo incidencias y mejorando la experiencia del cliente. También tengo experiencia con herramientas como Zendesk, Salesforce, Zoho Desk, Slack, Google Workspace, y CRM personalizados.
Además, puedo ayudarte con tareas de asistente virtual, organización de equipos, entrada de datos, documentación, o soporte en campañas de e-commerce o logística.
✅ Resolutiva, organizada y con gran empatía.
✅ Disponible para proyectos puntuales o soporte recurrente.
✅ Remoto 100 %.
Escríbeme y dime en qué te puedo ayudar :)
Spanish
Native or bilingual
English
Fluent
Italian
Fluent
Remote only
Primarily works remotely
Experience
- SuperpedestrianCustomer Service AssociateENVIRONMENTALJuly 2023 - Today (2 years and 11 months)Oliva (La), Spain• Delivered high-quality support in Spanish, English, and Italian via chat, email, and phone.• Maintained a 95% customer satisfaction score by resolving issues with speed and empathy.• Collaborated with internal teams to solve escalated cases and improve workflows.• Managed CRM records and ensured accurate documentation.
- Volcano PrintGraphic Designer and Customer ServiceARTS AND CRAFTSApril 2022 - June 2023 (1 year and 2 months)La Oliva, Las Palmas, Spain• Provided tailored support to customers across Europe in 3 languages.• Resolved technical and product-related inquiries via digital channels.• Maintained professional communication to enhance customer retention.
- Little Green RadicalsWholesale ManagerFASHION AND COSMETICSMarch 2018 - July 2019 (1 year and 4 months)London, UK• Managed relationships with wholesale clients across Europe, ensuring smooth communication and seasonal order fulfillment.• Supported pre- and post-sales processes, including sample selection and shipment coordination.• Acted as liaison between clients, warehouse, and suppliers to resolve delivery or stock issues efficiently.• Improved the client experience by proactively addressing concerns and tracking collection feedback.
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Education
- Master´s degree,Universidad de Valladolid2009Master´s degree,
- BTEC Subsidiary Diploma in Art & DesignBlake College2013· 2013: successfully completed with “Distinction” · Core Modules: Graphic Communication, Digital Imaging, Illustration, Digital Photography, Printmaking · Developed very creative approach to image-concept · Participation in the Blake College “Student Show 2013”, London
Skill set
Categories
- Other