Description

Bilingual Customer Support & Operations Professional with 4+ years of experience in customer service, e-commerce, lead management, and remote team supervision. Proven track record of 97% QA scores and 89% CSAT, managing high-volume ticket queues, and optimizing CRM workflows using Zendesk, Odoo, and Backoffice. Lithuanian/Venezuelan citizen based in Kaunas, Lithuania — available for on-site, hybrid, or remote roles and open to relocation.

Languages

English
Native or bilingual
French
Basic
Lithuanian
Basic
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Kaunas (up to 50km), Vilna (up to 10km)

Wise Trading Group
Leads Manager
February 2026 - July 2026 (5 months)
Vilnius, Vilnius City Municipality, Lithuania
▸ Qualified inbound B2B leads across email, WhatsApp, phone, and B2B platforms; applied VAT checks and business profiling to prioritize high-value prospects.
▸ Maintained Odoo and Internal CRM with accurate tracking, segmentation, and source attribution; prepared commercial offers and coordinated pricing/delivery terms with clients.
▸ Analyzed leads data to streamline workflows and contribute to internal CRM development.
▸ Executed targeted cold email campaigns by researching prospective importers and distributors through LinkedIn, B2B databases, and online research tools. ▸ Created and maintained segmented mailing lists for marketing campaigns across multiple international markets. ▸ Managed product listings and pricing updates on B2B marketplaces including Merkandi and Exporters.
odoo customer service Microsoft Excel Zendesk Atlassian JIRA
Frio Llano C.A.
Administrative Assistant
July 2025 - January 2026 (6 months)
Barquisimeto, LA, Venezuela
▸ Coordinated vendor communications, managed incoming requests, and organized digital files for seamless cross-team collaboration.
Fliqq International
Social Media Specialist
November 2021 - June 2025 (3 years and 7 months)
Miami, FL, USA
▸ Managed accounts with 40k+ followers; brand-aligned content drove +10% website traffic and +15% sales growth.
▸ Delivered live customer support and generated leads through targeted content and negotiation.