Description

I’m a Systems & Implementation Strategist working with service-based businesses and online entrepreneurs.

I help clients decide what systems they actually need, then design and implement simple, reliable setups for sales, onboarding, and client management - so daily operations run smoothly.

I focus on implementation and system reliability across the full client journey, from first contact to onboarding and delivery.

What I work on:

I design and implement business systems such as:

Client journey structure (from first contact to onboarding)

Funnels, booking, and intake flows

Sales and lead pages (design & build, based on existing content)

Email automations (welcome, follow-up, onboarding)

Tool integrations and automation logic

Internal workflows and handovers

Testing, documentation, and handover

I have 5+ years of experience supporting online businesses and small service-based companies across Europe.

I work best with founders and small teams who already have an offer or service and want their systems implemented properly and reliably.

Industry field of expertise

Languages

English
Native or bilingual
Spanish
Basic
Czech
Native or bilingual

Workplace preferences

Can work on-site

Barcelona (up to 50km)

Alena Burgos
Systems & Implementation strategist
DIGITAL AND IT
October 2019 - Today (6 years and 9 months)
• * End-to-end client journeys (lead → sales → booking → onboarding)
• * Funnels and booking flows based on existing offers
• * Sales and lead pages (design & build)
• * Email automations (welcome, follow-up, onboarding)
• * Payment, scheduling, and platform integrations
• * Internal workflows and automation logic
• * System testing, documentation, and handover

Example outcomes
Emailing Customer Journey Design System
Booking.com
Partner service executive
April 2021 - July 2022 (1 year and 3 months)
Barcelona, Spain
During my work as a partner service executive, I underwood how important it is to provide great customer service but also to be very empathetic and patient. I received many calls from clients who were technically challenged and had to go step by step, explaining the basics of logging into the system and setting up their profiles.
• - modification of reservations, handling special requests and complaints by phone and e-mail, live chat
• - working with internal software, Cisco, Workplace, Google drive, Zoom,
• - delivering high level of customer service
• - assisting partners to improve their performance
• - assisting partners with setting, modifying and updating their presentations, availability and prices
• - working together with other teams to spot potential fraudulent behaviours, systems errors and bugs
Pasty Presto
Assistant Manager
January 2012 - August 2012 (7 months)
• - leading team up to 4 people during the shift
• - inspire team to deliver industry leading service every time
• - key holder responsible for cashing up and banking
• - proficient in the Windows 'Stocklink' stock management application
• - assisting with store ordering, spending and forecasting
• - weekly stocktaking