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Aleksandra KozawskaAK

Aleksandra Kozawska

Senior Service Designer

€400/day
Madrid, ES
3-7 years

Average response time: 1 hour

About Aleksandra

Aleksandra Kozawska is an award-winning service designer with extensive experience working in consultancies such as Sopra Steria and Fjord, using design tools and human-centred methods in projects within technological and social areas. Her design education includes University College London (UK), Politecnico di Milano (Italy) and Glasgow School of Arts (UK). Aleksandra has also experience working at the European Astronaut Centre as a designer of basics astronaut training materials and an e-learning course for technical experts. She is also alumni of the International Space University, Space Studies Program 2019 in Strasbourg. Most recently, Aleksandra has been working as a senior service designer at BBVA in Madrid, leading design and digital transformation projects for enterprise banking.
  • Italian

    Conversational

  • Polish

    Native or bilingual

  • Spanish

    Fluent

  • English

    Fluent

Can work on-site
Madrid (up to 50km)

Experience

  • BBVA
    Senior Service Designer
    BANKING AND INSURANCE
    June 2018 - June 2019 (1 year)
    Madrid, Spain
    Service Design and Strategic Design for Corporate Banking (Enterprise Area) as a part of the Global Service Design Team.
    - Leading innovation projects, closely cooperating with business, technology and data colleagues.
    - Design Lead for Innovation Think Thank responsible for strategic direction of Design discipline at BBVA.
    - Professor at the Workshop Facilitation masterclass.
    - Regularly facilitating co-creation workshops and Design Thinking sessions.
    - Design consultant and facilitator for BBVA Open Innovation Fast Track program.
    - Fully skilled in performing the whole digital product design process: from project planning, through qualitative research, information synthesis, opportunity mapping, to service conceptualization and prototyping
    Innovación Facilitación de procesos facilitación de talleres Design thinking User Experience Design User Research User Testing project management
  • Sopra Steria
    Customer Solutions Lead
    TECH
    February 2017 - May 2018 (1 year and 4 months)
    Madrid, Spain
    User-centered design thinking practice using service design and design research methodology.
    Working directly with the international clients in English and Spanish.
    The past projects include user research for Orange and work for Design Transformation team at BBVA.
    Since June 2017 working as design consultant as a part Global Design Team at BBVA.
    user-centered design User Experience Design User Research design consultant
  • Fjord
    Design Researcher
    TECH
    November 2016 - February 2017 (4 months)
    City de Londres, United Kingdom
    Design Research and Service Design.
    User-centered design thinking practice; extract insights from research, develop user experience journey, deliver tangible design solution.
    design research User Research User Testing

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Education

  • Master in Design Innovation and Service Design, passed with Distinction
    Glasgow School of Arts
    2015
    Master Thesis Project: Tactilise: Design of a platform and an application for the visually impaired, their teachers and parents to create and share interactive tactile content using rapid prototyping and augmented reality. • Design Innovation Studio 2 (cooperation with the Scottish Government): The Folks’ Cafe: Creative collective for local families for their mutual benefit. • Design Innovation Studio 1 (cooperation with Toshiba and Chiba University): Technopolitics: How emerging M2M and IoT Technologies could be leveraged in order to increase political engagement in the civic sphere. • Service Design Specialism (in cooperation with the Glasgow Film Festival): Ticket ReTurn: Service facilitating self-organisation of the visitors who wish to return their tickets or buy a last-minute ticket for a popular festival event.
  • Space Studies Program
    International Space University
    2019
    International, multidisciplinary intensive summer program focused on wide range of topics about space. Coordinator of the team project Space for Urban Planning.

Skill set (23)

Categories

  • Other