About Alberto
I’m a hands-on IT Infrastructure Specialist with over 15 years of experience helping
organizations turn technology into a real business enabler. My focus isn’t on the tools
themselves—Microsoft 365, VMware, Fortinet, Ubuntu—but on how I use them to solve
problems, support teams, and deliver value where it matters most. I’ve led hybrid
infrastructure projects, automated critical processes, and built resilient systems that
scale with the business. I’m proactive, adaptable, and thrive in environments where
collaboration and continuous improvement are part of the culture. My goal is always the
same: to make IT work better for people.
Spanish
Native or bilingual
English
Fluent
Can work on-site
Madrid (up to 50km)
Experience
- Polaris Servicios IntegralesIT Infrastructure LeadAUTOMOBILEJanuary 2024 - Today (2 years and 5 months)Pinto, MD, SpainSite Reliability & Monitoring
- Reduced system downtime across four companies in the group by implementing proactive monitoring solutions using Prometheus/Grafana, Cetreon, Veeam ONE, and FortiAnalyzer, enabling early detection and resolution of critical incidents.
Workplace Technology & Cloud Service- Led the migration of over 800 users to Microsoft 365, ensuring a seamless transition tailored to the specific needs of each company within the group.
- Drove digital workplace adoption by deploying Microsoft Teams, SharePoint Online, OneDrive, and Power Automate, adapting the rollout to each organization’s workflows and culture.
- Delivered training webinars to over 400 users, and continue to provide ongoing support and enablement to colleagues to ensure effective use of Microsoft 365 tools.
- Led the implementation of cross-tenant and B2B collaboration between group companies in Microsoft 365, enabling secure resource sharing, guest access, and unified governance across tenants.
Service Desk & ITSM Leadership- Implemented ITSM best practices using Jira Service Management as the central IToperations hub, including automation of critical incident alerts to Microsoft Teamschannels and structured deployment workflows.
- Designed and launched the company’s first centralized IT Service Desk (CAU), establishing multi-tier support levels and escalation protocols.
Tools & Technologies:- Monitoring & Observability: Grafana, Centreon, FortiAnalyzer, Veeam ONE
- Cloud & Productivity: Microsoft 365(SPO, Teams, EXO)
- ITSM & Automation: Jira Service Management, Monday.com, Power Automate,
- PowerShell, Bash
- Infrastructure & Configuration: VMware vSphere 8, vCloud Director, AKS, Docker,
- Ansible, Ubuntu Server, Windows Server 2019-2025
- Security & Networking: Fortinet, Cisco, Dlink
- CI/CD & DevOps: ArgoCD, AzureDevOps
- Grupo VemareIT Operations CoordinatorAUTOMOBILEJanuary 2013 - January 2024 (11 years)Getafe, SpainInfrastructure & Virtualization
- Led infrastructure modernization by deploying VMware vSphere clusters with HA and vMotion, significantly improving uptime and scalability.
- Designed and implemented a hybrid environment combining on-premises servers with vCloud Director and Azure VMs, enabling secure remote work and centralized management.
- Built a centralized backup and disaster recovery strategy using Veeam and Azure Backup, ensuring business continuity and compliance with data retention policies.
Telephony & Contact Center Systems- Administered Cisco Call Manager PBX, managing user extensions, call routing, and system updates.
- Implemented Cisco Finesse as a contact center solution, integrating it with CRM platforms and optimizing agent workflows.
Enterprise Mobility & Device Management- Deployed and managed MDM solutions with Samsung Knox and Ivanti (MobileIron), securing mobile endpoints across the organization.
- Rolled out industrial mobility platforms using Datalogic and Zebra PDAs, including provisioning, imaging, and full lifecycle management.
Vendor & Service Coordination- Daily communication with IT providers to ensure service continuity and quick response.
- Escalation of technical incidents to Level 3 support when needed.
- Management of hardware warranties and support contracts.
- Purchase and renewal of software licenses (Microsoft, VMware, etc.).
- Coordination of new service acquisitions aligned with business needs.
Tools & Technologies- Virtualization & Infrastructure: VMware vSphere 5.1–8 (HA, vMotion), vCenter, WSUS, W2k8r2, W2k12r2
- Cloud Platforms: vCloud Director
- Backup & DR: Veeam Backup & Replication
- Telephony & Contact Center: Cisco Call Manager, Cisco Finesse
- MDM & Mobility: Samsung Knox, Ivanti (MobileIron), Datalogic PDAs (DXU), ZebraPDAs (StageNow)
- Mundial Money TransferSystems AdministratorBANKING AND INSURANCEJanuary 2011 - January 2013 (2 years)Madrid, SpainDeployed secure file exchange systems for international money transfer operations,ensuring encrypted communication with global financial partners.Migrated legacy physical servers to virtual infrastructure (P2V) using VMware ESXi 6,improving system reliability and scalability.Automated backup processes to ensure data integrity and reduce manual workload.
Recommendations
Be the first to recommend Alberto
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Cybersecurity in Information Technology EnvironmentsfpdriojaMaster FP
- Higher Technician in Computer Network Systems ManagementIES Ignacio Ellacuría2023FP2