Aimen M

Assisted customers with service inquiries, appointment scheduling, and follow-ups while providing professional and friendly support across phone and online channels. Coordinated with technicians and maintained customer records to ensure smooth service operations and high customer satisfaction.

Developed SEO-optimized website content and blog posts focused on branding and content creation forAlpha Productions, a Dubai-based marketing and content agency. Enhanced online presence by producing high-quality, engaging materials tailored to target audiences and industrytrends. Wrote real estate-related scripts for Instagram and YouTube videos for Alpha Productions Clients, highlighting propertyfeatures, market trends, and lifestyle benefits. Boosted brand visibility and audience engagement through compelling, targeted content designed to drive viewer interaction and conversions.

Led a team of editors and acquisition editors for iStory, a Chinese web-novel app, overseeing author work reviews and quality assurance across all content. Provided detailed feedback to authors, ensuring high standards and improving overall content quality to enhance user satisfaction.