Skill set (4)
Youssef in a few words
-Trilingual
-4 x Salesforce Certified ( Admin | Sales cloud consultant | Service cloud consultant | App builder )
-Certified SAFe® 5 Product Owner/Product Manager
-5 Years of Salesforce experience
-Senior Business Analyst with good Technical Salesforce skills
Experience
- BPCESalesforce Business analystBANKING & INSURANCESeptember 2022 - Today (2 years and 6 months)Paris, France• Performed end to end Salesforce integration tasks in Sales , Service & Experience cloud• Designed and implemented a customer portal using Salesforce experience cloud• Worked closely with product owners from different entities to define the business needs aspart of weekly business workshops that I led• Collaborated with the development team and the tech lead to implement custom dev features• Worked closely with the UX/UI manager to make the customer portal meet the designstandards of the organization• Led and animated training sessions & demos• Managed product creation & updates as well other Salesforce CPQ data manipulation• Drafted functional documentations and specifications
- EUTELSATSalesforce CPQ Business analystFILM & AVMarch 2022 - September 2022 (7 months)Paris, FrancePerformed CPQ configuration tasks & non-regression tests• Analyzed defects and incidents• Designed and built PoCs• Actively participated in knowledge sharing sessions• Prepared and led business workshops (Grooming and requirements gathering sessions )• Drafted the functional documentations and specifications
- Capgemini TMTSenior Salesforce Business Analyst - Groupement des MousquetairesCONSULTING & AUDITSMarch 2021 - May 2023 (2 years and 2 months)Paris, France• Designed and implemented a customer service platform using Salesforce service cloud• Configured the omni channel• Designed and implemented effective Salesforce solutions that meet the business need• Defined objects' data models and cross software mapping• Managed the sharing and visibility subject• Prepared and led business workshops (Grooming and requirements gathering sessions )• Animated training sessions for Supervisors & Admins and prepared guidelines• Performed sprint demo sessions and prepared the demo scenarios• Worked closely with the product owner to manage the product backlog• Analyzed defects and incidents• Actively participated in knowledge sharing sessions• Performed configuration tasks including the creation of Salesforce Flows
Recommendations
Education
- Master of ScienceEDHEC Business School2018Master of Science - MSc, Strategy, Consulting & Digital Transformation
- Bachelor's Degree, Business Administration , Management and Marketing; Entrepreneurship.Florida International University2016Bachelor's Degree, Business Administration , Management and Marketing; Entrepreneurship.
- Study Abroad Program Dubai (UAE) & India Fall Break 2015, International BusinessFlorida International University - College of Business2015Study Abroad Program Dubai (UAE) & India Fall Break 2015, International Business
- Bachelor's degree, Business Administration and Management, GeneralSKEMA BUSINESS SCHOOL2014Bachelor's degree, Business Administration and Management, General
- English summer school, English languageRoyal Holloway, University of London2011English summer school, English language
Certifications
- Salesforce Service Cloud ConsultantSALESFORCE2022
- Salesforce Sales cloud ConsultantSALESFORCE2020
- Salesforce Certified Administrator (SCA)SALESFORCE2019
- Salesforce Certified Platform App Builder CertificationSALESFORCE2020
- Certified SAFe® 5 Product Owner/Product ManagerScaled Agile, Inc.2019