October 2021 - October 2022 (1 year)
Dublin, Ireland
● Conducted system and data analysis to assess technical feasibility, uncover gaps, risks and technical implications while also gathering and analysing business requirements to translate to technical use cases for developers.
● Oversaw application development stages of 3 digital products by working closely with developers and testers to ensure the quality of the product, bug free continuous integration and delivery of the beta product.
● Analysed, defined and challenged the business requirements to come up with the solutions that are fit for purpose, satisfactory for the end-users yet relatively easy to implement by the Development Team.
● Led Story Decomposition to enable planning at the appropriate level of granularity that supports the just‐in‐time nature of agile approaches and took the lead in process mapping and decomposition.
● Overhauled all projects risks, changes, and issues, prioritised client needs, found the appropriate solutions to address, and acted as a link between software teams, service desk, and operations/production.
● Trained 70 client users on MoM basis and resolved product confusion from bugs, determining solutions, and advising the sales team advertisers to accomplish the advertisers desired outcome based on business process.
● Partnered with Accenture product support global operations specialists to determine solutions to software bugs and defects to ensure 100% match on Requirements traceability matrix.
● Assisted in tracking and reporting product performance throughout its lifecycle including product strategy, product planning and issue prioritization to facilitate a high-end customer experience.