About Victoria
French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual
Portuguese
Native or bilingual
Experience
- AllianzVoice Speaker at AllianzBANKING AND INSURANCENovember 2023 - November 2023Paris, FranceI was the voice and face for a client’s advertisement in English and for an internal video representing a project.
- mbm distribuidorabusiness developerAGRICULTUREMay 2019 - August 2019 (3 months)Managed B2B client relationships for an agro-food distributor, from initial contact to long-term account management.• Oversaw stock management and coordinated merchandising strategies in partner stores to maximize product visibility and sales.• Conducted on-site visits to assess in-store product presentation and ensure compliance with brand guidelines.• Coordinated invoicing processes between clients, suppliers, and logistics providers, ensuring accuracy and timely payments.• Collaborated with internal teams to streamline operational tools and improve sales support processes.
- Galeries LafayetteCustomer Relation CoordinatorRETAIL (LARGE RETAILERS)June 2017 - March 2018 (9 months)Paris, FranceProvided personalized customer service to domestic and international clients, ensuring a premium shopping experience.• Assisted with order processing, product inquiries, and after-sales support in coordination with multiple store departments.• Managed customer issues and complaints with diplomacy and efficiency, ensuring timely resolution.• Supported loyalty program enrolment and promoted exclusive events to enhance customer engagement.• Coordinated with the sales and merchandising teams to align customer feedback with in-store product presentation.
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Education
- Master commerce internationalUniversité Paris 82020