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Toussaint Apeti

Virtual Assistant, Customer Service Specialist

Works remotely from Lomé

  • 6.1304
  • 1.2158
  • Suggested rate €26 / day
  • Experience 2-7 years
Propose a project The project will begin once you accept Toussaint's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Toussaint's quote.

Location and workplace preferences

Location
Lomé, Togo
Remote only
Primarily works remotely

Preferences

Project length
≥ 6 months
Business sector
  • E-commerce
  • Digital & IT
  • Agriculture
  • Health & Wellness
  • Import & Export
+5 autres
Company size
  • 2-10 people
  • 250 - 999 people

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Reputation

Languages

  • French

    Native or bilingual

  • English

    Native or bilingual

  • German

    Native or bilingual

Categories

Skills (7)

Toussaint in a few words

I am multilingual (English,French,German,Dutch) with a great marketing communication skills

Skills and Expertise: Executive Assistance| Virtual Assistance| Customer Sevice |Zendesk| Shopify|Email Support| Chat Support | Administrative Support & Assistance| Email Management| Calendar Management| Appointment Scheduling| Research| Inbound Sales| Outbound Sales| Telemarketing | Cold Calling| Proofreading| Writing| Editing| Copytyping|Transcription|.

I am a graduate of Bachelor of Science in Electronics & Communications Engineering and have passed the Licensure Examinations for it. I am also a Certified French Eligible as I've passed the France Civil Service Professional Examinations as well.

Work Experience:

  • Shopify & Zendesk Customer Support Associate (Lagom Kitchen Company) (February 12-March 14, 2021)
-Email & Chat Support
-Answering tickets through Zendesk
-Manage orders/returns/refunds etc through Shopify and Returnly.

  • Inside Sales Support Agent (ARK Project LLC) (January 12- February 14, 2021)
-Took Inbound Calls from clients.
- Upsell the Company's products.
-Managed a client database and CRM.

*Sales Associate (Realitytv.us) (October 2020-January 2021)
-Made Outbound Calls to warm and hot leads.
-Took inbound calls from clients.
-Managed Client database.
-Closed deals EFFECTIVELY.

*Executive/Virtual Assistant (August 2013- March 2020)
-Attending to our constituents/clients' needs, requests, and complaints via our customer service hotline, email, social media, or face to face at the office and ensuring that every concern is addressed with the appropriate services and approaches accordingly.

Hire me me today and you will be more than to have me in your team

Experience

Unites Call center

E-commerce

Customer Service Representative

Las Vegas, United States of America

October 2014 - October 2020 (6 years)

Customer Service

Education