Mr. Metzger, has a degree in Industrial Engineer, is a certified Manufacturing Engineer and an entrepreur with a wealth of many years experience in various business segments. Tim's prime asset and core focus is on the customer’s journey, supporting customers’ needs and goals, to determine and develop unique business solutions.
Tim has 20+ years of experience in Program Office, Programme and Project Management and has managed budgets of over $80 Mio. and has managed staffing of over 100 people.
Mr. Metzger has accumulated experience in business management, consulting, marketing, business development, sales and sales management, ... as well as sourcing, supplier management, people management, out-sourcing, near and off- shoring, down-sizing, business process (also as a managed service), incentives and sales commissions management. He as also provided support in new age data driven initiatives in data analytics, data engineering, machine learning, artificial intelligent solutions. His long term focus has been on customer service, customer support, call centres solutions and operations, as well as telephony, billing, insurance regulatory compliance, finance, taxes, communications and information management systems.
Tim has worked in many areas of services management, technical support and customer service, including the development and support of process managed solutions, internationalization of products, initiating and managing projects in data record keeping and systems integration, unique product development, engineering and production development and support.
Mr. Metzger has seasoned leadership skills which produce solid, successful corporate and team efforts, ... while ever searching for cost effectiveness, ... and is always setting high standards and best solution achievable goals, using hard driving efforts to always positively enhance a company’s bottom line results.