Skill set
Tim in a few words
Senior Service & Product Design Consultant | Experience Design Facilitator
With 20+ years of experience across service design, product strategy, and experience design facilitation, I help teams and organisations design better services, products, and customer experiences; with clarity, creativity, and speed.
My work spans corporate innovation, digital product teams, public sector services, and startup ecosystems, with a focus on getting cross-functional teams aligned, uncovering customer insight, and turning strategy into practical action.
As a Global Partner for the Kaospilot Experience Design Program, I also train and coach professionals in experience design methods used by top organisations like LEGO and Novonesis; giving me a unique toolbox to support both big picture thinking and on-the-ground delivery.
Typical projects
Service design & product discovery: Mapping customer journeys, defining product & service concepts, and aligning teams on what to build and why.
Experience design facilitation: Running co-creation workshops, customer journey sprints, and team alignment sessions.
Product & service strategy: Defining clear roadmaps, processes, and decision frameworks to guide product and service development.
Customer-centric process improvement: Identifying friction points in existing services and designing better end-to-end experiences.
Why work with me?
- Proven across corporate, startup & public sector contexts.
- Strong mix of strategic thinking & hands-on facilitation.
- Experienced at working with senior stakeholders and delivery teams.
- Practical, collaborative, and outcome-focused; balancing customer value, business needs, and team reality.
Experience
- KAOSPILOTExperience Design Global PartnerEDUCATION & E-LEARNINGJanuary 2019 - Today (6 years and 5 months)Kiel, Germany
- Initiation, marketing and facilitation of professional training programs in Germany, Sweden and Portugal.
- Leading production and design teams to stage unique meaningful learning experiences.
- Co-creation and facilitation of in-company programs at LEGO Design and Novonesis.
- Antares GmBHProduct OwnerNovember 2021 - February 2025 (3 years and 4 months)
- Aligning stakeholders around the development of the next-generation version of the Edupool educational mediathek app for German high schools, used by the majority of federal states.
- Mapping strategic outcomes for UX and operations of a new marketplace for educational apps and content.
- Authoring service blueprint and documentation for onboarding publishers into the Edupool ecosystem.
- Miljn GmbHCo-founder and Product OwnerMay 2021 - April 2024 (2 years and 12 months)Kiel, Germany
- Led a small design and development team to create an AI knowledge management app.
- Comprehensive immersion in startup, investment, AI and blockchain ecosystems.
Recommendations
Education
- Bachelor of ArtsMIDDLESEX UNIVERSITY BUSINESS SCHOOL1993BA (Hons) Business Studies