- ASB BankOperations Specialist – Payments and Cash Operations, Technology and OperationsFebruary 2024 - July 2024 (4 months)Auckland, New Zealand• Introduced agile framework and fortnightly sprints to manage dependencies and timelines for operations initiatives to improve operations performance and SLA's.• Held sprint planning sessions, coordinated weekly update meetings organised process walkthroughs, documented problem statements, process steps and submitted and tracked progress on initiatives.• Managed BAU and initiative backlog in MS Azure, scope out technical asks with one pager templates and benefits calculations, liaised with ops transformation and dev teams on development progress and implementation.• Carry out investigation and analysis of banking processes that were outdated to improve accuracy, reduce manual entry with automation and reduce time spent on tasks.. These were done through look and listens with the team, using current state and desired state. Specifically for one team, IAR, to revamp the processes they used in an online case management tool to increase productivity and reduce manual time on data entry.
- PRICE WATERHOUSE COOPERSSenior Associate – Technology Solutions, Project DeliveryJanuary 2020 - October 2023 (3 years and 9 months)London, United Kingdom• Supporting management utilising agile, lean and waterfall frameworks to manage dependencies and timelines in MS Project, Excel Google Tables, produce and present reports, manage design authority, change control processes and requests, stakeholder management and manage budgets of up to £1mil.• Change management activities including management of change control process, requests and governance, creating and managing communication plans and working closely with change managers.• Business analysis tasks of data analysis, process mapping, GAP analysis, requirements gathering.• Projects Covered:• UK Gaming Client, Workday HR System rollout: PMO Managed team of up to 40 internal resources, client project team and offshore development resource. Supported Senior Manager and Director with project management, and the client change manager with change management for implementing Workday. Worked with strategy, design, testing, operations and comms teams. Produced weekly status reports, risk reports, presented Steering Committee and design authority meetings, managed change and communications plan, ensured project governance and change control processes and documentation.• Global Energy Client, ETRM implementation: Project managed a global team across the UK, Spain and Singapore across the full software development lifecycle to go-live. Produced and presented status reports, managed project risks ad issues, involved in the analysis and decision making on testing software Spira, managed the change control process, data migration planning, created business continuity planning.• UK Electric Energy Client, Salesforce Reporting Enhancement: project and operations management updating sale and financial reporting in Salesforce. Worked closely with client operations manager to work through issues backlog, reported on project status and timelines to management, raised risks and issues, managed client stakeholders and comms, chaired steering committee meetings.
- Jones Lang Lasalle (FTCProject Manager and Change ManagerMay 2018 - August 2019 (1 year and 3 months)United Kingdom• Project Management using agile and waterfall methodologies to monitor and track sprint progress, report on timelines, manage budgets of £200k, managed testing and reporting, raised risks, issues and opportunities• Product management: managed the product backlog of issues, enhancements and BAU tasks, managed and prioritised team work plan, liaised with management to ensure business priorities in the roadmap.• Carried out training sessions for 300 users across the UK in person and virtually, developed training resources, facilitated feedback, adoption monitoring and communication plan management.• Projects Covered: -Exari DocGen software rollout – involved managing an inhouse team of 2 technical analysts, a business analyst and technical consultant throughout implementation. Included managing and scoping an integration with Argus Enterprise and Microsoft Dynamics, product ownership and managing multiple workstreams. -Valuation tool onboarding – training and onboarding of departments, configuration of the mobile app, issue management and resolution, third party management. -Timesheet tracking system upgrade – managing changes and enhancements of inhouse built reports on IBM Cognos from an upgraded Oracle HR system (PeopleSoft). Involved managing software discrepancies in reporting, carried out testing, issue management, coordination of software development and architecture tasks, change management and updated user manuals.• Software Tools: Exari DocGen, Azure, Teams, Excel, SharePoint, Workfront, WebEx, IBM Cognos and Zendesk.
- APMGAgile PM Foundation2019APMG
- BCS: Business Analysis2022BCS: Business Analysis
- Practitioner2022Practitioner
- Bachelor of Commerce double majoring in Marketing and Information SystemsThe University of Auckland2017Bachelor of Commerce double majoring in Marketing and Information Systems