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Sylvain Leleu

Web & IT consultant

Works remotely from Madrid

  • 40.429913
  • -3.669245
  • Suggested rate €170 / day
  • Experience 2-7 years
  • Response rate 100%
  • Response time 2 hours
Propose a project The project will begin once you accept Sylvain's quote.

This freelancer is available part-time (3 days per week) but hasn't confirmed their availability in over 7 days.

Part-time, 3 days per week

Propose a project The project will begin once you accept Sylvain's quote.

Location and workplace preferences

Location
Madrid, MD, Espagne
Remote only
Primarily works remotely

Preferences

Project length
  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months
Business sector
Would prefer:
  • Aviation & Aerospace
  • Retail (Small Business)
  • Entertainment & Leisure
  • E-commerce
  • Education & E-learning
+8 autres
Would prefer to avoid:
  • Civic & Social Organizations
  • Chemical
  • Defense & Military
  • Software Publishing
  • Publishing
+5 autres
Company size
  • 1 person
  • 2-10 people
  • 11 - 49 people
  • 50 - 249 people

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Native or bilingual

Categories

Skills (22)

Sylvain in a few words

Hi, I'm Sylvain.

After 6 years in the web and 3.5 years in the hospitality industry, I decided to use my skills to start my project.

As a web expert, I will be able to help you build and maintain your websites, whether it is on the CMS side or the server-side.

I will be able to help you build and maintain your websites as well as set up your web solutions, with a particular focus on customer service.

Having worked for a few months in the United States, and spent 7 years in Spain working with an international team as Web Support Manager for Amadeus, I have acquired a lot of flexibility and open-mindedness in my approach to work. I will be able to help you alone or in a team-based on your needs.

I am also passionate about drones (FPV/First Person View or Regular DJI) and have the skills and equipment needed for aerial photography, stable or acrobatic.

Feel free to contact me for more details on my profile and skills.

#FTP #CPanel #Custom CMS #Domain Management #Wordpress #Email Management #Website implementation #Web Mastering #Translation #FPV Drone

Experience

Amadeus - Amadeus España

Hospitality

Web & Video Support Specialist EMEA/ASPAC

Barcelona, Spain

October 2018 - Today (3 years and 8 months)

Amadeus Hospitaly - HOS-GMS-WVS-WMI-WVS TravelClick Web Support team is responsible for providing customer support for client's websites.

The role involves organizing department resources in order to provide client support for their issues and requests.

Typical tasks and requests include troubleshooting, bug fixing, website enhancements, ecommerce tracking, Google analytics questions, pricing estimations and management of web projects.

-Deal directly with customers either by telephone, electronically or face to face
- Run web projects, estimate costs, manage timescales and resourcing
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries In charge of Web Maintenance coordination for The Originals Human Hotels and Resorts

Pocom Digital Agency

Digital & IT

Web, IT & Strategy Consultant  - As a freelancer

Madrid, Spain

February 2016 - Today (6 years and 4 months)

Pocom is a communication agency oriented to SMBs.
The company is providing technologies, marketing, and consulting solutions.
Pocom is operating in various fields:

Expertise: Content and Website Creation, Inbound and Outbound Marketing, Email Marketing, Marketing Strategy, Social Media Management, Social Advertising...

Branding and Prints: Brand definition, creation, and strategy. Marketing prints

Technical implementation and support: WordPress, Facebook Business Manager, Facebook Instant Articles, Hootsuite, HTML, CSS, Bootstrap, Software and API implementation, Web hosting, Tracking, and DNS

Campaign Programmation: Targeting, Segmentation, CPC, CPL, CPA, Native Ads, Copywriting, ...

E-reputation: Improve or maintain your reputation (Google, Facebook, Trip advisor, ...) Reporting and analysis: Data Analysis, ROI Optimization, Audience Optimization, Funnel optimization, Online strategy, ...

Moogli-Média

Digital & IT

Account Manager  - As a freelancer

Barcelona, Spain

October 2016 - September 2018 (1 year and 11 months)

Moogli-media is a marketing and mailing agency based in Barcelona, Spain. The company monetizes databases from internal and external sources on the French market via a large panel of partners.

Moogli-media spreads advertising from major companies that work in different areas: Carrefour, Yves Saint Laurent, Promod, Disney, Transavia, Price minister, Amazon … and more.

As an Account manager in Moogli-Media, the main objective was to take care of each database and create value by looking for content, selecting advertisers, and defining the best audience for each campaign.

At the same time, I was in charge of some technical aspects of the job:
—Target the best audience for each sending (sex, age, profile, geographic area…).
—Make the technical setup and solve technical issues (HTML coding, tracking pixels, retargeting, images, and graphic issues).
—Analyze ROI in order to make midterm send strategies.
—Analyze the targeted audience behavior to improve customer impact & penetration and ROI
—Plan and schedule email campaigns to send Finally, some other tasks are affected to Account Manager:
—Look for news partnerships
—Negotiate prices and volumes
—Participate in the general strategy of the company (helping people on new projects and mockups)
—New comer's formation This experience as Account Manager in Moogli-media offers a daily challenge to people, but also a good shape to improve people's skills and competencies.

Window Mannequins

Arts & Crafts

Assistant marketing

Nice, France

February 2015 - August 2015 (6 months)

Window Mannequins is a French company that makes the design and the quality the core values. Window Mannequins are all around the world, with a large panel of prestigious customers such as Louis Vuitton, Dior, H&M, and Mango as examples. These companies trust in the quality and originality of Window mannequins to show, highlight and communicate about their products. Window Mannequins offered me the opportunity to make an internship and then a contract as Marketing Director Assistant.

I had several missions added to the day-to-day work of an SMB.

- Market analysis & Business intelligence: Make a market analysis about competitors, existing products, and potential customers
- Improve the CRM tool and support the implementation to Salesforce.com: prepare the files and setup before migration
- R&D Connected Display Mannequins project: Project management. I made the supervision each step and coordinated the various stakeholders. The project was developed in partnership with a company based in Paris and specialized in data analysis and behavioral analysis by cameras. I finally redacted the presentation for the pilot customer and went to Paris with the top management to do the meeting with this major actor in the textile industry.
- Web analytics: by using Google Analytics, I participated in the website improvement. Based on user flow, we improve the customer experience and user interface to make it lighter. I finally left the company in order the finish my studies abroad, the market, and the job done during this period. CRM, Kick-Off management, business intelligence, market study, innovation project: Connected mannequins, internal/external communication, google analytics, Saleforce.com

Amadeus IT Group

Travel & Tourism

Business Intelligence

Community of Madrid, Madrid, Spain

January 2014 - August 2014 (7 months)

Airline IT AIT-EML-GSO

Database updates: "Who's In Charge": update the internal tool used by the commercial teams. I updated information and fleets from more than 2.000 airlines using specific data providers based on IATA codes.

SAP Crystal dashboards: I was in charge of testing the product before a global implementation. My role was to set up dynamic dashboards issued from global sales, using complex excel sheets. The reports were presented to the upper management for strategic meetings.

KPI and data Analytics: find, follow and implement the strategic KPIs using SAP Crystal dashboards I finally left the company to continue my studies to be graduated and get an Master.

Amadeus - Amadeus España

Travel & Tourism

stagiaire, Product management

Boston, MA, USA

April 2012 - August 2012 (4 months)

User Guide for e-Commerce implementation team: check if there is a gap in the process, look for misunderstandings in the content, illustrations setup Functional Specification Guide for new functionalities. Check the understandability of documents for external people, reproduce specific procedures on the products, and report for updates Market Analysis for new functionality/product: Market analysis of major airlines in the world to identify e-commerce solutions used and product opportunities.

Functionality/Product testing after software development before market delivery: report lacks and updates to do, and making basic modifications on one page using an internal CMS.

The internship period was split into 3 phases:
April to May in France, June to August in the USA, and the final period in France, always in the same department (Airline IT e_commerce solutions). I was working for several airlines. Product concerned:
- Amadeus Ticket changer ( ATC shopper et revenue )
- Shopping basket ( SB shopper et revenue )
- FlexPrice ( shopper et revenue ) Basic skill acquisition in:
- HTML 5
- CSS 3
- PHP
- SQL

Lara López Pérez - Pocom Digital Agency

6/11/2022

Je travaille avec Sylvain depuis des années sur de nombreux projets de développement web et de support (migration emails, mise en place de serveurs, etc.) et je recommande ses services sans hésitation. Très réactif et à l'écoute, il est très investi dans la réussite des projets qu'il mène. En plus de sa bonne humeur, il est très rigoureux dans son travail et sait vous orienter vers la meilleure solution pour votre projet.

Education

Certifications