Sylvain Leleu

As an IT, Innovation and Technology Expert at Luxury Marketing Connect Monaco, I bring expertise in website development, automation, and technology consulting. With my experience and skills, I am responsible for building and maintaining various websites, including standalone and e-commerce platforms.

My responsibilities include designing and developing websites using platforms like WordPress, WooCommerce, and Squarespace. I implement automation processes to streamline business operations and enhance productivity. Additionally, I provide strategic advice on IT and web technology, focusing on processes, tools, and research and development.

I work closely within a small team of three, reporting directly to the company owner. My role involves developing and implementing new processes for web maintenance and strategy, ensuring our web presence remains robust and up-to-date.

As a result of my efforts, I have successfully set up and launched multiple websites, contributing to the company's digital presence and client satisfaction. I have also implemented effective automation solutions, improving operational workflows and reducing manual tasks. My strategic advice has led to the integration of advanced IT and web technologies, resulting in improved business processes and decision-making.

My key skills include web development, automation implementation, IT consulting, web strategy, and process improvement.

As a Technology Manager at ECHAlliance Group (European Connected Health Alliance), I bring expertise in IT support, website management, and online security to the table. With my experience and skills, I am responsible for ensuring the smooth functioning of all 7 websites under the group. My responsibilities include updating website content, implementing new features, and creating new pages. I also lead the server migration project and presented the service providers, costs, and pro/cons of each solution.

I am dedicated to maintaining the websites and implementing best practices to protect our data. As a result of my efforts, I brought back the hosting internally, which has allowed me to provide better and faster support to our team. The websites have improved from a technical standpoint (better KPIs), and I am able to provide fast and efficient support to my colleagues whenever they need assistance.

Additionally, I serve as the Salesforce Admin for the company, overseeing the maintenance and development of tools and processes linked to Salesforce. This includes ensuring the Salesforce platform is optimized for our needs, implementing new features, managing user accounts, and providing training and support to team members.

My key skills include IT support, web development and implementation, web strategy, web consulting, Salesforce administration, and company processes.

As a Web & Video Support Specialist at Amadeus Hospitaly, I was a key member of the TravelClick Web Support team responsible for providing customer support for client websites. My role involved organizing department resources and responding promptly to customer inquiries and complaints, handling requests for troubleshooting, bug fixing, website enhancements, ecommerce tracking, and Google analytics questions, as well as estimating costs, managing timescales, and running web projects. I dealt directly with customers via telephone, email, or face-to-face, obtained and evaluated all relevant information, and was in charge of Web Maintenance coordination for The Originals Human Hotels and Resorts.

I was known for being one of the top performers in ticket closing and was also responsible for taking care of some of the processes, cross-team communication for technical teams, and technical items for my team. With a 48-hour SLA to answer customer emails, I had to evaluate each request and determine if it was billable, the level of effort required, and a time estimate to resolve the issue. Options included making website updates myself, explaining updates to the client, or opening a ticket in Asana for the product or dev team to implement new features. The priority of requests was based on business impact and time to resolution, and communication with customers was mainly via email, with occasional calls.