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Summaya Malik

Sales Specialist
  • Suggested rate
    €321 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Summaya's quote.
Location and workplace preferences
Location
Dubai, United Arab Emirates
Remote only
Primarily works remotely
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Skill set (8)
Summaya in a few words
🌍🚀 Experienced Account Manager, Sales & Customer Success specialist here! 👋 I thrive in fast-paced startup environments across multiple regions, bringing my expertise in building partnerships, retaining key accounts, and boosting profit channels. 📈 My focus? Client satisfaction and issue resolution! 💪 With a knack for growing networks, influencing decision-makers, and crafting winning strategies, I've consistently achieved success in competitive markets. 🏆
Experience
  • Growdash
    Customer Success Manager
    February 2023 - Today (1 year and 9 months)
    Dubai, United Arab Emirates

    -Maintained a consistent 90% customer satisfaction (CSAT) score by providing exceptional service and resolving client concerns efficiently.
    -Achieved a remarkable 6x return on ad spend for the portfolio through strategic analysis and optimization.
    -Developed and executed a highly effective onboarding structure for new businesses, resulting in improved integration and accelerated productivity.
    -Successfully maintained an impressively low churn rate between 0-2% each month, ensuring high customer retention and loyalty.
    -Led monthly and quarterly business reviews with key accounts, analyzing performance metrics.
  • Talabat
    Sales Executive
    January 2022 - January 2023 (1 year)
    United Arab Emirates

    -Achieved an impressive 35% conversion rate by successfully engaging new leads and converting them into active accounts.
    -Maintained records of prospecting activities using Salesforce, ensuring accurate and up-to-date information for effective sales management.
    -Consistently surpassed sales goals, resulting in an impressive 46% increase in the portfolio of active accounts, driving substantial revenue growth.
    -Orchestrated seamless coordination with the logistics team to expedite partner activations on the app, reducing the activation period to an impressive 2 days.
  • Foodpanda
    Account Manager
    March 2021 - January 2022 (10 months)
    Islamabad, Pakistan

    -Handled portfolio of 80+ Brands, 110+ accounts.
    -Grew the GMV my of portfolio by 110%.
    -Generated 2nd highest (4.5%) Non-Commission Revenue against the total GMV at national level.
    -Successfully re-activated more than 20% of lost/inactive account in the north region by approaching and pitching them again.
Recommendations
Education
  • Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
    COMSATS University Islamabad
    2020
    Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services