Service Manager, Technical Support & Technical Product Owner
Review and manage service desk tickets
Problem solve
Process improvement and automation System Analyst
Gather and analyse business requirements
Review and document current business processes (Visio)
Review and document current system processes (Visio)
Create user stories, storyboards and wire frames
Provide proof of concepts for ad-hoc new requirements
Design new system process (Visio)
Design system workflow (including best practice)
Develop system configuration
Provide "show and tell" sessions back to the Business
Update and maintain project planning (was Team Foundation Server, now DevOps)
Capture acceptance criteria from SME (subject matter expert)
System Testing , UAT (user acceptance testing) and performance testing
Record, triage and investigate system defects/bugs
Develop install run book and back out procedure
Provide BAU (business as usual) support post system go live/launch