Description

Hola! Soy Sisu, Sales & Customer Success Specialist enfocado en crecimiento: ayudo a empresas a captar clientes, cerrar ventas y aumentar la retención.

Mi objetivo no es solo vender, sino hacer crecer cada cuenta y maximizar ingresos a largo plazo.

Con experiencia en entornos internacionales y dominio de inglés, francés, español y catalán, puedo apoyar equipos en expansión y mercados globales.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent
French
Fluent
Catalan
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Deutsche Bank S.A.
Sales and Account Manager
September 2018 - April 2025 (6 years and 7 months)
Roses, CT, Spain
Managed a portfolio of international high-net-worth clients ($300k–$2m). Delivered consultative sales and tailored financial solutions. Built long-term client relationships through trust, problem-solving, and proactive communication. Worked with digital tools and platforms to improve customer experience and operational efficiency. Developed strong skills in negotiation, client retention, and revenue growth.
Les Clarisses Hotel Boutique 4*
Operations and Revenue Manager
September 2020 - May 2021 (8 months)
Barcelona, Spain
Led teams of 10+ in high-demand, fast-paced environments. Managed budgets, vendors, pricing and operational profitability. Designed upselling and event strategies, increasing average check by 20%. Executed customer-facing marketing initiatives and premium client experiences with a focus on retention.
BBVA Bank S.A.
Client Operations and Digital Adoption Consul tant
December 2014 - September 2017 (2 years and 9 months)
Girona, Spain
Guided clients through digital platform adoption, increasing usage of online banking tools and self-service solutions. Delivered product education and onboarding sessions to improve customer engagement and retention. Acted as a bridge between clients and internal teams to resolve operational and technical issues. Supported process optimization initiatives to improve service efficiency and user experience. Developed strong skills in customer success, troubleshooting, and stakeholder communication.