- Due Diligence Advisory AfricaBusiness Compliance AnalystAugust 2021 - Today (3 years and 7 months)• Ensured customer onboarding compliance by verifying KYC process documentation• Delivered employee training on World Check, enhanced due diligence to enhance AML/KYC awareness• Proactively engaged with customers to address queries and enhance their experience• Training customer support analysts through sharing knowledge, expertise and problem-solving• Streamlined new customer account review processes by evaluating risk profiles and conducting enhanced due diligence on high-risk accounts• Utilized World Check, Proof of address, enhanced due-diligence to screen potential customers and identify potential red flags• Regularly monitored data and solutions to ensure adherence to Anti-Money Laundering (AML) regulations• Performed regular customer support tasks as required to support on compliance adherence and business needs
- MoveMeBackResearch AssistantMarch 2020 - March 2021 (1 year)• Managed user experience to ensure customer satisfaction through daily problem-solving to users when creating & maintaining their accounts on the platform• Regular interactions with over 50,000 community members through platform and delivering customers' needs and wants• Data insights creation through sharing of insights to community members to grow their knowledge base and access to opportunities in Africa• Provided valuable data insights to clients, enabling them to understand brand and opportunity trends across Africa• Identified high-impact partnership opportunities for organizations in the African space
- Evidence ActionResearch and Data analystMarch 2019 - September 2019 (6 months)Nairobi, Kenya• Assisted in quality assurance and control through running Do files to check quality of data and trouble shoot errors. Reduced reporting time of feedbacks to programs managers by 13%• Checking on data completeness and liaising to data management team when need arose• Consolidated previous data sets by developing scripts to merge previous data sets into one for comparative analysis using STATA• Improved analysis on one-off tasks of process, monitoring, coverage and validation data across countries and support in researching on available issues arising from reports generated• Developed automated dashboards in excel shared with program team to improve access and usability of data• Pioneered in developing research design protocols to inform scale up implantation programs• Created maps in ArcGIS to geographically represent program reach in validation of program reach
- Bachelor of ScienceJomo Kenyatta University of Agriculture and Technology2018Bachelor of Science in Statistics
- Secondary EducationSt Peters High School2013Certificate of Secondary Education (KCSE) A- (Minus)
- Master of EducationLugulu Boarding primary school2009Certificate of Primary Education (KCPE)