Rukaiya Hakim

I am an ambitious and dedicated customer service professional with four years of experience, now seeking freelance opportunities on Malt. With a proven track record of delivering exceptional customer support and a passion for providing outstanding service, I am well-equipped to handle a variety of client needs.

Throughout my career, I have honed my skills in resolving customer inquiries, managing complaints, and ensuring overall customer satisfaction. I am well-versed in using various communication channels, including email, chat, and phone, to provide prompt and effective assistance to clients. I am highly adept at actively listening to customer concerns, identifying issues, and implementing appropriate solutions to meet their needs.