Skill set (19)
Industry fields of expertise
Ross in a few words
Independent Global ITSM, Monitoring, Automation, Robotic Process Automation & Cloud Enablement Resourcing
ITSM, ITOM, ITBM, AIOps, Automation and all things related resource specialist.
If you need any help identifying those hard to find people to compliment your team or have an urgent need for a golden maned ITSM/ITOM unicorn I am here to help.
I offer an unrivalled service that will truly rekindle your faith in humanity and that’s no idle boast, I am a trusted supplier to almost all the big players in the market.
I have personally placed in excess of 30,000 specialist resources, consultants, architects, PM’s etc across the globe, in fact the only continent I haven’t supplied a resource to is Antarctica (yet)!
I cover all areas and aspects that integrate to your IT estate, including monitoring, automation, reporting, etc.
The main tools and areas I know inside out are:
ServiceNow (all modules)
BMC Software (Remedy, Helix, Truesight, Control-M, Etc)
4Me (SIAM based ITSM)
And more.
Experience
- BBVABMC Helix Senior ConsultantOctober 2020 - Today (4 years and 2 months)Madrid, SpainNUCLEUS Project (Global CMDB Process) – BBVA, Madrid, SpainOctober 2020 – Currently working• BMC Helix ITSM 21.3 Administration• BMC Helix CMDB 21.3 Administration• BMC Helix Discovery 21.3 Administration• Data loading in CMDB• Process Transformation using Spoon (Pentaho)• Data reconciliation and normalization• Configuration and administration of ITSM: CMDB, Users, Catalogs.• Development and modification of ARS objects.• Direct management of incidents with the software provider.• Dashboard creation with Google Data Studio.• Data management and analysis in Big Query.• Development of applications in BMC Innovation Studio.• Report generation with BMC Smart Reporting & BMC Helix Dashboards• Creation and modification of progressive views for Smart IT• Creation of integration using REST API and files
- BBVAITSM Senior ConsultantOctober 2016 - February 2018 (1 year and 4 months)Madrid, SpainIT Service Management - BBVA, Madrid, Spain October 2016 – February 2018• BMC Remedy ARS and ITSM Administration.• Analysis of requirements and configuration of the infrastructure.• Configuration of a server group with multiple servers ARS and MidTier.• Installation and configuration of software.• Tuning of the platform based on needs, including indexing of tables in database to improve overall performance.• Periodic analysis of performance through specific reports and ARS server statistics.• Error control by analysis of trace files• Monitoring of key points for the correct operation of the application through tools like BMC Patrol• Development and modification of objects (forms, filters, escalations, etc.) using BMC Developer client• Direct incident management with the software provider for a more efficient and fast resolution of the same.• Migration of platforms.• Managing BMC Atrium CMDB Suite (Configuration Management)• Scope design• Provision of infrastructure data using discovery tools (BMC Atrium Discovery and Dependency Mapping (ADDM), BMC Atrium Integration Engine (AIE), etc.• Management of Datasets (reconciliation rules)• Standardization of data• Modelling of Business Services for Impact Control.
- BMC RemedyITSM Senior ConsultantFebruary 2016 - October 2016 (8 months)Slough, UKSMIP, SCCM and BMR Projects - Telefonica O2, Slough, United KingdomFebruary 2016 - October 2016• Administration and management of CMDB (structure, datasets, classes and attributes) 7.6.x and 8.x versions.• Integration with CMDB through: Web Services, DSO, files, etc.• CMDB reconciliation datasets.• Data upload through AIE and Pentaho. ETL experience.• Asset management administration.• ARS (Action Request System): Installation and administration 7.6.x and 8.x versions.• Configuration and administration for ARS Server Groups.• Configuration and administration of MidTiers.• Configuration and Management for patches and hotfix.• Updating (7.6.x --> 8.x).• Administration and realization for development of different types of CMBD classes and foundation.• Administration Email Engine, Approval Engine and Assignment Engine.• Logs Analysis for Remedy and systems (Linux, Unix).• BBDD Oracle (optimization de SQLs and performance analysis)
6 projects on Malt
Recommendations
Education
- Computer EngineerUniversidad Complutense de MadridComputer Engineer