Rhiannon Lawson

This role is to own all digital areas of the Institute: our website, intranet, internal comms channels, knowledge management portal, performance and reporting and all digital related products. This role will also build a new cross-TBI team and network, and will manage relationships with external suppliers and internal team members to ensure the Institute's digital presence is constantly developing. When I arrived there was no KMS nor understanding of the digital estate or stakeholder mapping. My role is to undertake a review of, and retaining oversight and management of TBI's digital estate, with appropriate governance and flexibility to enable a fast-growing organisation operating in multiple geographies and markets, including some with low internet bandwidth is the initial focus of the role before building on content and SEO strategies and building a full digital transformation team.

I worked alongside the rest of the SLT and reported directly to the Chief Executive of the Centre. I provided passionate, committed leadership that was both transparent and accountable to my standards team. I was brought in to create, iterate and embed a brand new Welsh Digital Service Standard. I was an advocate for standards in digital design and delivery. I also represented CDPS across the public sector at all levels and regularly spoke at events. As I was leading a small team, I turned my hand to all aspects of this work using experience from previous roles to create blogs, presentations, guidance, support at conferences and board and ministerial level meetings Key responsibilities:

●owning the ongoing iteration of the Welsh Service Standards

●establishing and managing the Welsh public sector standards board

●continuing to embed use of the Service Standards across the public sector

●coordinating with the wider public sector on the creation of sector specific standards

●leading the development of a service manual

●working across the public sector to develop a pattern library and other shared design components

●contributing to the development of training development needs as this relates to the service standard

●leading the development of a service assessment approach and exploring the possibilities for spend controls across the public sector

During the period of the contract, I

1. created a standards strategy and business case began

2. the essential work to ensure services are created bilingually

3. introduced guidance to the Welsh Public Sector about how to create a minimum viable digital data and technology unit within an organisation, created guidance

4. wrote thought pieces on cloud, platforms and the Welsh language in services

5. advised ministers on how to ensure shared services, shared infrastructure and platforms could support the Welsh Public Sector and created draft platform principles

I provided strategic direction for the development of digital service standards, technology policy, technical writing and accessibility with user needs at the centre of this. I also provided strategic direction and leadership in relation to cloud strategy, cloud policy and cloud capability building, leading and directing the development of new cloud principles and strategy. I lead on the legacy strategy for government, leading my team in the creation of a legacy risk framework and hosting optimisation plan.

Key responsibilities and projects carried out include:

Leading the team and setting objectives to ensure that the policies and guidance created both internal to the team and across GDS/CDDO provide positive support and best practice for government

Confidently providing presentations on behalf of the organisation to industry, government and the wider public sector on a range of topics.

Led the government cloud and legacy strategy.

Engagement with international governments supporting the development of cloud strategies and technology standards creation across the world.

Supporting ministers and the Director General by providing submissions and briefs on technology matters.

Working with local government to aid them to achieve savings and increase collaboration.

Designing and delivering presentations across government

Leading on security and working closely with the Government Security Group and NCSC

Chairing a new cross government security group