- Al FahimAdmin Assistant – Real EstateMay 2021 - April 2023 (1 year and 11 months)Dubai - United Arab EmiratesServed on Sales Operations Team for high-end residential apartments. Completed property handover of two hundred sixty Palm View Residences high-end residential apartments within 365 days. Developed strategic initiatives to save over a million in the Beach Access Membership cost.• Generate and issue Sales and Purchase Agreement for every sold property and coordinate with customers to oblige them to sign the contracts.• Prepared lease documents and ensuring compliance with initials and signature.• Received maintenance requests and coordinated with maintenance staff to provide solutions in 3 days.Maintain operational facilities attractive to purchasers by organizing regular maintenance, major repairs and capital improvements.Coordinate with Technical Team to fix the defects raised by customers during inspection.Conducts pre-checks to ensure that the unit is tidy and clean for the joint inspection.Supervises pre-checks that unit is free from defects prior the final handover.Monitors and arranges customer handover schedules with the actual delivery dates.Coordinate and escort customers to their home based for final handing over of keys.Delivers clarification to customers with regards to Residential Policies & Procedures.Reports repair request to Technical Team and conducts follow-ups with customers if works are completed.Generate handover documentations and require customer to sign to take the full ownership of the unit.Maintain accurate handover records and ensure documents are organized.Prepares and develop the standard operation procedure or flow chart of the department.Responsible for customer's hotel and beach access memberships.Attend customer general post-handover queries and assist in resolving complaints and issues.
- Dubai PropertiesExecutive Contract Management – Sales OperationsJanuary 2014 - February 2020 (6 years and 1 month)Dubai - United Arab EmiratesGenerate and issue sale & purchase agreements for build-to-sellAchieve sales targets by increasing the converted units to saleCoordinate with customers and compel them to sign their real estate sales and purchase agreement or contractKeep customers updated and send legal notices of any requirement deficiency or failure to sign agreements within timeframes in collaboration with the sales teamAttend to and resolve customers' queries and escalate unresolved queries to the Legal teamArrange for timely dispatch of contracts for signing and picking-up of signed agreements from/to international customers through the company's registered courier agencyDexterously generate Real Estate Broker Agreements and obtain signatures on the sameProactively provide customer and administration service support as per policies & procedures to ensure utmost satisfaction
- Dubai PropertiesSr. Administrator - Contracts & Cashiering DeptDecember 2010 - December 2013 (3 years)Dubai - United Arab EmiratesAdministrator - Contracts, Commercials & Operations Dept Mar 2010 – Nov 2010 DUBAI PROPERTIES, Dubai, UAEExamined new sale & resale documents and processed the same in the system; processed certificate of records and other agreements and obtained customer signatures and management approval on agreementsGenerated and issued sale & purchase agreements for both built-to-sell and land sale projectsCoordinated with the Legal department for preparing agreements related to area variance, consolidation and relocation agreements as per policies & proceduresAssisted the Supervisor in preparing accurate weekly & monthly reports; handled registering unit property in Oqood – the DLD Developer Sales Register PortalExamined and processed mortgage documents from banks and conducted periodical checks on documents to ensure accuracy of records
- Bachelor of ScienceUniversidad de Zamboanga2004Bachelor of Office Administration,
- Vocational Computer Secretarial Course,Zamboanga AE Colleges2000Vocational Computer Secretarial Course,